Customer Service Specialist (f/m/d)

Freudenberg Group; Pinerolo; On-site; EUR 26,000 - 32,000; Full time

Job summary

Freudenberg Group seeks a customer service/order entry professional in Italy to validate orders, confirm receipt and delivery, and monitor statuses. You will act as the primary contact for customers and coordinate with internal production to ensure timely resolution of issues.

Experience in SAP and fluency in English and German are required, with French as a plus. A bachelor’s degree in language or economics is expected, with advanced degrees preferred.

Qualifications

• Bachelor's degree in language or economics; advanced degree preferred.
• Specified years of customer service experience is a plus.
• SAP experience is a plus.
• Fluent-level English and German. French is a plus.

Responsibilities

• Conducts order validations and entries.
• Confirms customer order receipt, creation, and delivery.
• Monitor and tracks order statuses and manages claim cases and returns.
• Provides clear and consistent communication between and with customers and internal production.
• Serves as the primary contact for customers, including cases of issues or escalation.
• Supports transfer projects and process improvement initiatives.
• Handles routine maintenance of the Master Data System.

Skills

English

German

Education

Bachelor’s Degree in Language or Economics

Advanced degree preferred

Tools

SAP

Job description

Working at Freudenberg: We will wow your world!

Responsibilities:

• Conducts order validations and entries.
• Confirms customer order receipt, creation, and delivery.
• Monitor and tracks order statuses and manages claim cases and returns.
• Provides clear and consistent communication between and with customers and internal production.
• Serves as the primary contact for customers, including cases of issues or escalation.
• Supports transfer projects and process improvement initiatives.
• Handles routine maintenance of the Master Data System.

Qualifications:

• Bachelor’s Degree in Language or Economic Field; advanced degree preferred or compensating years of experience.
• Specified years of customer service experience is a plus.
• SAP experience is a plus.
• Fluent-level English and German. French is a plus.

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.

Freudenberg Sealing Technologies S.a.s. di Externa Italia S.r.l.u.