Customer Service Specialist (f/m/d)

000170 Freudenberg Sealing Technologies S.a.s. di Externa Italia S.r.l.u.; Pinerolo; Presencial; EUR 45.000 - 65.000; Jornada completa

Descripción de la vacante

Freudenberg is seeking a dedicated customer service/order management professional in Italy. You will validate and enter orders, confirm receipt and delivery, monitor statuses, and liaise between customers and production to ensure smooth operations.

Fluency in English and German is required; French is a plus. SAP experience is advantageous. The role emphasizes accuracy, timely communication, and contributing to Master Data improvements within a global technology group.

Formación

• Bachelor's degree in languages or economics; advanced degree or compensating experience preferred.
• Customer service experience is a plus.
• Fluent English and German; French is a plus; SAP experience is a plus.

Responsabilidades

• Conducts order validations and entries.
• Confirms customer order receipt, creation, and delivery.
• Monitors order statuses and manages claim cases and returns.
• Provides clear communication between customers and internal production.
• Serves as the primary contact for customers, including issues or escalation.
• Supports transfer projects and process improvement initiatives.
• Handles routine maintenance of the Master Data System.

Conocimientos

Customer service

Order management

SAP

English (flu ent)

German (fluent)

French (nice-to-have)

Educación

Bachelor's degree in Languages or Economics

Herramientas

SAP

Descripción del empleo

Working at Freudenberg: We will wow your world!

Responsibilities

• Conducts order validations and entries.
• Confirms customer order receipt, creation, and delivery.
• Monitor and tracks order statuses and manages claim cases and returns.
• Provides clear and consistent communication between and with customers and internal production.
• Serves as the primary contact for customers, including cases of issues or escalation.
• Supports transfer projects and process improvement initiatives.
• Handles routine maintenance of the Master Data System.

Qualifications

• Bachelor's Degree in Language or Economic Field; advanced degree preferred or compensating years of experience.
• Specified years of customer service experience is a plus.
• SAP experience is a plus.
• Fluent-level English and German.
• French is a plus.

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.

Freudenberg Sealing Technologies S.a.s. di Externa Italia S.r.l.u.

Welcome to Freudenberg Without Freudenberg, indoor air would not be as clean, cars would not drive and wounds would not heal as quickly. And these are just three examples from thousands of our applications.

Working at Freudenberg: "We will wow your world!" This is our promise.

As a global technology group, we not only make the world cleaner, healthier and more comfortable, but also offer our 51,000 employees a networked and diverse environment where everyone can thrive individually. Be surprised and experience your own wow moments.