Manager on Duty: Luxury Resort Guest Services Leader

W Hotels; Arzachena; On-site; EUR 32,000 - 39,000; Full time

Job summary

W Hotels in Sardinia seeks a property Manager on Duty to oversee all operations and ensure premier hospitality. As a leader in guest relations, you will guide the front desk and service teams, resolving guest issues and maintaining high standards.

The role requires a hospitality-focused background with strong leadership and operational skills, supporting the lobby flow and guest satisfaction across the property.

Qualifications

• High school diploma or GED is required.
• 2 years experience in guest services, front desk, or related area.
• 2-year degree in Hotel/Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

Responsibilities

• Lead, influence, and develop Guest Services teams; manage day‑to‑day operations.
• Maintain strong front desk goals; handle complaints and coordinate with departments to resolve issues.
• Provide exceptional customer service and coach staff to meet guest needs.
• Implement recognition programs and payroll administration to support operations.
• Conduct HR activities: coaching, training, performance reviews, and feedback.
• Provide information to supervisors and colleagues; communicate timely updates and stay visible in public areas.

Skills

Guest services experience

Education

High school diploma or GED

2-year degree in Hospitality/Business/Hotel mgmt

Job description

W Hotels in Sardinia seeks a property Manager on Duty to oversee all operations and ensure premier hospitality. As a leader in guest relations, you will guide the front desk and service teams, resolving guest issues and maintaining high standards.

The role requires a hospitality-focused background with strong leadership and operational skills, supporting the lobby flow and guest satisfaction across the property.