Guest Services Supervisor - Front Desk Leader

W Hotels; Arzachena; On-site; EUR 26,000 - 31,000; Full time

Job summary

W Hotels in Arzachena, Sardinia, Italy, is seeking a Full Time non-management Guest Services Associate to handle check-in, payment processing, and guest relations on-site. The role requires a high school diploma and offers a stable, on-site work environment in a luxury resort setting.

The successful candidate will manage room assignments, loyalty program data, and billing while delivering exceptional guest service and maintaining professional appearance and conduct.

Responsibilities

• Process all guest check-ins, verifying guest identity, form of payment, assigning room, and issuing room key.
• Set up accurate accounts for each guest according to their requirements.
• Enter Marriott Rewards information and ensure rates match market codes, document exceptions.
• Secure payment prior to issuing room key, verify/adjust billing.
• Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports.
• Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary.
• Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges.
• Balance and drop receipts. Count and secure bank at beginning and end of shift.
• Notify Loss Prevention/Security of any guest reports of theft.
• Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
• Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns.
• Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets.
• Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
• Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
• Ensure adherence to quality standards. Enter and locate information using computers/POS systems.
• Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Education

High school diploma or GED equivalent

Job description

W Hotels in Arzachena, Sardinia, Italy, is seeking a Full Time non-management Guest Services Associate to handle check-in, payment processing, and guest relations on-site. The role requires a high school diploma and offers a stable, on-site work environment in a luxury resort setting.

The successful candidate will manage room assignments, loyalty program data, and billing while delivering exceptional guest service and maintaining professional appearance and conduct.