Luxury Hotel Front Desk Agent

W Hotels; Arzachena; On-site; EUR 23,000 - 29,000; Full time

Job summary

W Hotels in Arzachena, Sardinia, seeks a non-management, full-time guest services associate to greet guests, check them in, and issue room keys at SP 59, Poltu Quatu, Arzachena Sassa 07021, Italy. Responsibilities include processing payments, coordinating with housekeeping, and guiding guests about local areas.

The role requires handling calls, ensuring accuracy of daily reports, balancing cash, and upholding safety and professional appearance standards.

Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

Responsibilities

• Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
• Process all payment types such as room charges, cash, checks, debit, or credit.
• Process all check-outs including resolving any late and disputed charges.
• Answer, record, and process all guest calls, messages, requests, questions, or concerns.
• Coordinate with Housekeeping to track readiness of rooms for check-in.
• Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed.
• Supply guests with directions and information regarding property and local areas of interest.
• Run daily reports, identify any special requests, and check reports for accuracy.
• Complete designated cashier and closing reports in the computer system.
• Balance and drop receipts according to Accounting specifications.
• Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager.
• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
• Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.

Education

High school diploma or G.E.D. equivalent

Job description

W Hotels in Arzachena, Sardinia, seeks a non-management, full-time guest services associate to greet guests, check them in, and issue room keys at SP 59, Poltu Quatu, Arzachena Sassa 07021, Italy. Responsibilities include processing payments, coordinating with housekeeping, and guiding guests about local areas.

The role requires handling calls, ensuring accuracy of daily reports, balancing cash, and upholding safety and professional appearance standards.