Guest Reservations Specialist — Luxury Hotel

W Hotels; Arzachena; Vor Ort; EUR 23.000 - 29.000; Vollzeit

Zusammenfassung

W Hotels in Sardinia, Italy, is seeking an experienced Reservations Agent to handle booking requests by phone, fax, or mail. You will verify availability, explain rates and policies, and record special guest requests to maximize revenue.

Responsibilities include updating the reservation system, communicating clearly with guests, and providing exceptional service while maintaining confidentiality. This role requires a professional appearance and the ability to lift light objects as needed.

Qualifikationen

• Education: High school diploma or GED.
• Related Work Experience: No related work experience.

Aufgaben

• Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
• Identify guest reservation needs and determine appropriate room type.
• Verify availability of room type and rate.
• Explain guarantee, special rate, and cancellation policies to callers.
• Accommodate and document special requests.
• Input and access data in reservation system.
• Follow sales techniques to maximize revenue.
• Answer questions about property facilities/services and room accommodations.
• Follow escalation procedures when addressing guest concerns.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Ausbildung

High school diploma or GED

Jobbeschreibung

W Hotels in Sardinia, Italy, is seeking an experienced Reservations Agent to handle booking requests by phone, fax, or mail. You will verify availability, explain rates and policies, and record special guest requests to maximize revenue.

Responsibilities include updating the reservation system, communicating clearly with guests, and providing exceptional service while maintaining confidentiality. This role requires a professional appearance and the ability to lift light objects as needed.