Manager Call Center Italy

Kodland; Italia; Remote; EUR 24,000 - 36,000; Full time

Job summary

Kodland is seeking a remote Customer Support/Sales Associate to engage clients in Poland and globally, guiding them to trial lessons and enrollment. The role emphasizes clear communication, prompt responses, and smooth onboarding for new families.

The ideal candidate can work full-time from a home setup, including weekends, with strong internet and a compatible computer. CRM familiarity is a plus, and growth opportunities are highlighted.

Qualifications

• Fluent Polish or strong customer-facing communication in English is expected.
• Experience in handling inquiries and providing product information is a plus.

Responsibilities

• Contact clients via phone and other channels to sign up for a trial lesson.
• Provide information about products/services and address questions or concerns.
• Ensure clients are enrolled, re-enrolled, and confirmed for trial lessons.
• Support clients through the enrollment process in our school.

Skills

Polish language

Tools

CRM systems

Job description

An international digital skills platform for children aged 7 to 17. We are an experienced and innovative startup operating in over 40 countries and educating more than 30,000 children worldwide. As a dynamic global tech company and digital skills platform, we offer tremendous opportunities for growth and career development.

Responsibilities

• Contacting clients via phone and other communication channels to sign them up for a trial lesson.
• Providing information about products/services, answering client questions and concerns, and resolving them effectively.
• Ensuring clients are enrolled, re-enrolled, and confirmed for trial lessons.
• Supporting clients throughout the process of enrolling in our school.

Requirements

What makes you the best candidate?

• You can work full-time (hours are very flexible, but you must be available to work on Saturdays and Sundays);
• You have a Windows or Mac computer/laptop and a stable internet connection;
• You are fluent in Polish or have a professional level of communication with clients;
• Knowledge of CRM systems will be an additional advantage.

What will you get in return?

• Work from home — if you have a computer/laptop with a webcam, microphone, and stable internet connection, you can work from anywhere in the world.
• Fast growth opportunities.
• Work well, and there are no limits to the position you could hold two months from now.
• Employee discounts on all our amazing products for your family and friends.