Luxury Welcomist Internship: Elevate Client Experience

Hermès Paris; Milano; In loco; EUR 13.000 - 20.000; Tempo pieno

Descrizione del lavoro

Hermès Italie is seeking a Welcomist Intern to deliver exceptional client experiences in Milan. You will gain rapid understanding of the luxury fashion retail environment and how a flagship store is organized daily.

Responsibilities include greeting clients, building relationships, guiding clients to the Sales Associate, managing queues, and assisting with scheduling appointments and visits, while coordinating with Operations for online and after-sales services.

Competenze

• Bachelor’s degree preferably with a linguistic or fashion/luxury focus.
• Fluency in Italian and English. A third language will be considered an advantage.
• Proficient with Excel / IT tools.
• Willing to work with expected full-time working hours.
• Professionalism, enthusiasm, dynamism, ease of integration and teamwork complete the profile.

Mansioni

• Welcome clients with a warm and hospitable greeting.
• Build strong relationships with clients in order to discover their needs and wishes.
• Talk to clients while they wait to be with the Sales Associate in charge of the Métier they are interested in.
• Manage customer queues through a dedicated app on Hermès devices.
• Support the Sales Associates Team by helping schedule their appointments and customer visits.
• Manage front and back relationship with the Operations Teams to ensure the online, after sales service and reservations orders delivery.

Conoscenze

Fluency in Italian

Fluency in English

Excel

Formazione

Bachelor’s degree in linguistics or fashion/luxury

Strumenti

IT tools

Descrizione del lavoro

Hermès Italie is seeking a Welcomist Intern to deliver exceptional client experiences in Milan. You will gain rapid understanding of the luxury fashion retail environment and how a flagship store is organized daily.

Responsibilities include greeting clients, building relationships, guiding clients to the Sales Associate, managing queues, and assisting with scheduling appointments and visits, while coordinating with Operations for online and after-sales services.