Senior Cashier - Boutique Milano

Join; Milano; In loco; EUR 30.000 - 42.000; Tempo pieno

Descrizione del lavoro

Hermès Italie is seeking a Senior Cashier to ensure accurate cashiering and support store accounting, delivering a memorable luxury customer journey in Milan. You will handle payments, assist clients through the final steps of purchase, and contribute to back-office operations with precision.

Fluency in Italian and English, a 3-5 year background in luxury retail, and strong IT skills are required. You will participate in daily briefings and events, upholding Hermès standards of service and

Competenze

• Bachelor’s degree preferably in accounting or equivalent background.
• Fluency in Italian and English; a third language is a plus.
• 3–5 years of professional experience in similar roles, preferably in a luxury goods boutique.
• Proficient with Excel / PowerPoint / IT tools.

Mansioni

• Open and close the cash register and monitor payments.
• Attend clients during final steps of purchase and verify cash transactions.
• Support customers with information, including aftersales product care.
• Perform all in-store sales transactions, set up till, and assist with tax refund procedures for foreign customers.
• Contribute to daily back-office operations to support selling teams.
• Ensure procedures are applied and data is entered into IT systems and tools are updated.
• Collect and update client data in line with privacy policy.
• Be a storyteller delivering quality service to develop client relationships and participate in morning briefs and events.

Conoscenze

Cash handling

Customer service

Teamwork

Interpersonal skills

Attention to detail

Formazione

Bachelor's degree in accounting

Strumenti

Excel

PowerPoint

IT tools

Descrizione del lavoro

Hermès Italie was born in 1987 with the first store in Milan, 21 via Sant'Andrea. Since then, the branch has expanded and continued to grow, leading to its current retail presence in the country: 11 stores, including 2 seasonal openings, 1 pop-up store and 2 flagship stores located in Milan and Rome.

Details of the job

General role

The Senior Cashier is responsible for ensuring and supporting all cashiering and accounting activities based on the specific needs and providing the most memorable customer journey during the final boutique experience.

Main responsibilities

• Open and close the cash register and control the effective payments;
• Attend clients during their final steps of purchase and check cash transactions associated to the different payments and clients;
• Support customers providing all type of information, including aftersales product care suggestions;
• Perform all in-store sales transactions (records sales and payments). Set up the till and cash up, manage banking authorizations, and assist foreign customers with tax refund procedures;
• Contribute to all or part of the store’s daily back-office operations to support selling teams;
• Help to implement and apply procedures. Ensure that data is entered into the system and that IT tools are updated;
• Collect and update client data, in accordance with privacy policy and company procedures;
• Be a storyteller, suggesting and surprising, delivering quality and consistency of service to develop client relationships and sales services, taking part in morning briefing activities;
• Play an active role in customers’ events and animations whenever needed;

Profile

• Bachelor’s degree preferably in accounting or and equivalent academic background;
• Fluency in Italian and English. A third language will be considered an advantage;
• Professional background: previous experience (3-5 years) in similar positions, preferably in a luxury goods boutique;
• Proficient with Excel / Power Point / IT tools;
• Professionalism, enthusiasm, dynamism, ease of integration and teamwork complete the profile.

Requirements

• Excellent interpersonal and communication skills, with a customer service orientation;
• Team player mentality to build meaningful relationships and ability to work autonomously;
• Availability, flexibility and dynamism to function in a high-pace environment;
• Determined to be part of a people centric retail project, for which is required vocation for human values, passion and a strong aesthetic sense.

In Hermès diversity of experience and perspectives create a better work environment, we value, ensure and believe in gender equality, welcoming individuals of all backgrounds.

A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 25,185 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.