Welcomist Internship - Boutique Milano

HERMES; Milano; In loco; EUR 13.000 - 18.000; Tempo pieno

Descrizione del lavoro

Hermès Italie in Milan is seeking a Welcomist Intern to deliver exceptional client experiences in a busy luxury store. You will quickly learn the rhythms of a leading fashion house and how a flagship outlet operates daily.

The role emphasizes warmth, relationship-building, and teamwork; fluency in Italian and English is required, and a third language is a plus. A degree in linguistics or fashion/luxury is preferred, with proficiency in Excel and standard IT tools.

Competenze

• Bachelor's degree in a linguistic or fashion/luxury field.
• Fluency in Italian and English; a third language is advantageous.
• Proficient with Excel and IT tools.
• Willing to work with full-time hours.

Mansioni

• Welcome clients with a warm and hospitable greeting.
• Build relationships to discover clients’ needs and wishes.
• Talk to clients while they wait to be with the Sales Associate for their métier.
• Manage customer queues through a dedicated app on Hermès devices.
• Support the Sales Associates by scheduling appointments and customer visits.
• Coordinate with Operations for online, after-sales service and reservations.

Conoscenze

Interpersonal communication

Customer service orientation

Teamwork

Autonomy

Formazione

Bachelor's degree (linguistics or fashion/luxury focus)

Strumenti

Excel

IT tools

Descrizione del lavoro

A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 25,185 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.

Hermès Italie was born in 1987 with the first store in Milan, 21 via Sant'Andrea. Since then, the branch has expanded and continued to grow, leading to its current retail presence in the country: 11 stores, including 2 seasonal openings, 1 pop-up store and 2 flagship stores located in Milan and Rome.

GENERAL ROLE

The Welcomist Intern will deliver and ensure the best customer experience to our clients! He/She will rapidly gain an understanding of retail fashion luxury industry and how an important Store is daily organized.

MAIN RESPONSABILITIES

• Welcome clients with a warm and hospitable greeting;
• Build strong relationships with clients in order to discover their needs and wishes;
• Talk to clients while they wait to be with the Sales Associate in charge of the Métier they are interested in;
• Manage customer queues through a dedicated app on Hermès devices;
• Support the Sales Associates Team by helping schedule their appointments and customer visits;
• Manage front and back relationship with the Operations Teams to ensure the online, after sales service and reservations orders delivery.

PROFILE

• Bachelor's degree preferably with a linguistic or fashion/luxury focus;
• Fluency in Italian and English. A third language will be considered an advantage;
• Proficient with Excel / IT tools;
• Willing to work with expected full-time working hours;
• Professionalism, enthusiasm, dynamism, ease of integration and teamwork complete the profile.

Hermès engages positive and passionate people who own the following requirements:

• Excellent interpersonal and communication skills, with a customer service orientation;
• Team player mentality to build meaningful relationships and ability to work autonomously;
• Availability, flexibility and dynamism to function in a high-pace environment;
• Determined to be part of a people centric retail project, for which is required vocation for human values, passion and a strong aesthetic sense.

In Hermès diversity of experience and perspectives create a better work environment, we value, ensure and believe in gender equality, welcoming individuals of all backgrounds. Join the human adventure of Hermès!