Luxury Retail Operations Specialist — Drive Store Excellence

Ermenegildo Zegna Holditalia S.p.A; Italia; Remote; EUR 26,000 - 33,000; Full time

Benefits offered by this job

Meal vouchers

Learning and development opportunities

Collaborative environment

Job summary

Ermenegildo Zegna Holditalia S.p.A. in Italy is seeking a Retail Operations Specialist to ensure operational excellence across our boutique and outlet network.

You will implement Zegna guidelines, monitor store operations, stock management, and in-store services, and support rollout of new tools. With at least one year in a similar role and fluent Italian and English, you will analyze performance indicators, prepare reports, and coordinate readiness for seasonal openings, contributing to

Qualifications

• At least one year of experience in a similar role in retail operations.
• Understanding of retail processes and store operations.
• Strong organizational and planning skills with multiple priorities.
• Analytical and solution-oriented with KPI interpretation.
• Fluent in Italian and English.

Responsibilities

• Ensure consistent application of corporate guidelines across stores.
• Monitor daily store operations; identify inefficiencies and improve performance.
• Oversee in-store services and resources like supplies and uniforms.
• Support implementation of new tools and processes.
• Prepare weekly/monthly reports and scorecards; share insights with managers.
• Coordinate readiness for seasonal openings and peak trading periods.

Skills

Retail operations

Analytical thinking

Organizational skills

Communication

Bilingual Italian/English

Job description

Ermenegildo Zegna Holditalia S.p.A. in Italy is seeking a Retail Operations Specialist to ensure operational excellence across our boutique and outlet network.

You will implement Zegna guidelines, monitor store operations, stock management, and in-store services, and support rollout of new tools. With at least one year in a similar role and fluent Italian and English, you will analyze performance indicators, prepare reports, and coordinate readiness for seasonal openings, contributing to