Retail Operations Specialist

EZ Service Srl; Lombardia; On-site; EUR 26,000 - 33,000; Full time

Benefits offered by this job

Meal vouchers

Learning & development

Collaborative work environment

Job summary

ZEGNA, the luxury menswear label part of the Ermenegildo Zegna Group, is seeking a Retail Operations Specialist in Lombardy to ensure operational excellence across its boutique and outlet network.

You will monitor store operations, optimize stock and service delivery, and collaborate with Store Managers to uphold guidelines, while benefiting from meal vouchers, ongoing development, and a supportive, team-focused environment.

Qualifications

• At least 1 year of experience in a retail operations role.
• Strong understanding of retail processes and store operations.
• Excellent organizational and planning skills with ability to manage multiple priorities.
• Analytical with ability to translate performance indicators into action.
• Fluent Italian and English; additional European languages a plus.

Responsibilities

• Ensure consistent application of corporate guidelines across the retail network.
• Monitor daily store operations and implement solutions to improve efficiency and stock management.
• Oversee in-store services and resources, ensuring availability and organization.
• Support implementation of new operational tools and processes.
• Prepare weekly and monthly reports and performance scorecards.
• Coordinate readiness for seasonal openings and peak trading periods.

Skills

Retail operations

Analytical thinking

Organisational skills

Communication

Stakeholder management

Bilingual Italian/English

Job description

ABOUT ZEGNA

The global leader in luxury menswear, ZEGNA was founded in the Italian Alps in 1910. Part of the Ermenegildo Zegna Group, the brand remains true to the values of its visionary Founder, Ermenegildo Zegna, who believed in creating world-class fabrics in harmony with both nature and local communities - a philosophy embodied by Oasi Zegna, the home of our values. The inspiration behind the brand’s values, Oasi Zegna, continues to guide everything we do at ZEGNA - from supporting our people to fostering a culture of growth, where craftsmanship and innovation are core elements of our learning processes and long-term growth strategy.

YOUR MISSION IN THIS ROLE

As Retail Operations Specialist, you will play a key role in ensuring operational excellence across our Boutique and Outlet network, supporting the consistent implementation of Zegna’s guidelines, policies and procedures.

• Ensure the consistent application of corporate guidelines, policies and procedures across the retail network, monitoring compliance with internal standards, regulatory requirements and Group policies;
• Monitor daily store operations, identifying inefficiencies and implementing solutions to improve operational effectiveness, stock management, cost efficiency and overall store performance;
• Oversee the management of in-store services and resources, including store supplies, uniforms, fragrances and other operational requirements, ensuring optimal organization and availability;
• Support the implementation of new operational tools, processes and initiatives, facilitating their adoption across the store network;
• Prepare and analyze weekly and monthly reports, scorecards and retail performance indicators, sharing insights and aligning with Retail Area Managers and Store Managers on results and improvement opportunities;
• Coordinate operational readiness for seasonal openings and peak trading periods, ensuring stores, teams and resources are adequately prepared;

WHO YOU ARE

• You bring at least one year of experience in a similar role, preferably within retail operations or a business with a strong operational value chain;
• You have an understanding of retail processes and store operations;
• You demonstrate excellent organizational and planning skills, with the ability to manage multiple priorities and deadlines effectively;
• You are analytical and solutions-oriented, able to interpret performance indicators, identify operational issues and translate insights into practical actions;
• You have strong communication and interpersonal skills, enabling you to build effective relationships with Store Managers and cross-functional stakeholders;
• You are a collaborative team player who takes initiative and approaches challenges with a proactive and pragmatic mindset;
• You communicate fluently in Italian and English; additional European languages are considered a plus;

WHAT WE OFFER

• The position provides for a base salary between € 26.000 - 33.000;
• Remuneration is determined on objective criteria, regardless of gender;
• Within the base salary range, individual pay is determined by knowledge, skills, experience, tenure and relevant education or training;
• Meal vouchers;
• Ongoing learning and development opportunities to support your professional growth within luxury retail;
• A collaborative and people-focused working environment;

JOINING ZEGNA

Joining us means stepping into a world of excellence, where the uniqueness of our authenticity is rooted in the talents of our people, who together contribute to weaving a story of innovation and craftsmanship. You will become part of an ongoing journey of development, uncovering your talents while contributing to a proud legacy and a vibrant tomorrow.

We are committed to fostering an inclusive and diverse workplace and are proud to be an equal opportunity employer. We welcome applications from all individuals regardless of gender, age, nationality, ethnicity, sexual orientation, disability, or any other personal characteristic.