Global Retail Excellence & Capabilities Lead

Ermenegildo Zegna Holditalia S.p.A; Milano; On-site; EUR 50,000 - 60,000; Full time

Job summary

Ermenegildo Zegna Holditalia S.p.A in Milan is seeking a Global Retail Excellence & Capabilities Manager. You will translate global frameworks into market execution, visiting stores to ensure guest experience standards and acting as a bridge between HQ and APAC teams.

You’ll deliver training across Retail populations, rollout key initiatives, and share best practices to close capability gaps. Fluency in English is required; Mandarin is a plus.

Qualifications

• 5–6 years of experience in luxury retail, training, or capability development.
• Strong coaching and feedback skills with store teams.
• Excellent stakeholder management and communication abilities.
• Fluent in English; Mandarin Chinese experience is advantageous.

Responsibilities

• Visit priority markets and stores to ensure excellence in retail capabilities and guest experience.
• Bridge HQ and APAC retail and training teams to align standards.
• Provide flexible training support and deliver programs for staff at different levels.
• Support rollout and field validation of global initiatives and pilots.
• Share best practices and identify emerging capability needs across markets.

Skills

Coaching

Stakeholder management

Analytical skills

Communication

Job description

Ermenegildo Zegna Holditalia S.p.A in Milan is seeking a Global Retail Excellence & Capabilities Manager. You will translate global frameworks into market execution, visiting stores to ensure guest experience standards and acting as a bridge between HQ and APAC teams.

You’ll deliver training across Retail populations, rollout key initiatives, and share best practices to close capability gaps. Fluency in English is required; Mandarin is a plus.