Luxury Retail Operations Lead - Boutique Network

Zegna; Lombardia; Vor Ort; EUR 26.000 - 33.000; Vollzeit

Benefits dieser Stelle

Meal vouchers

Learning & development opportunities

Collaborative working environment

Zusammenfassung

Zegna in Lombardia, Italy, is seeking a Retail Operations Specialist to ensure operational excellence across the Boutique and Outlet network. You will support the consistent implementation of Zegna’s guidelines, policies and procedures, and monitor daily store operations to boost efficiency and performance.

You will oversee in-store services and resources, aid the adoption of new operational tools, and prepare weekly/monthly performance reports. Fluency in Italian and English is required.

Qualifikationen

• You have at least one year of experience in a similar role in retail operations or a business with an operational value chain.
• You understand retail processes and store operations.
• You demonstrate excellent organizational and planning skills, with the ability to manage multiple priorities and deadlines effectively.
• You are analytical and solutions-oriented, able to interpret performance indicators and translate insights into practical actions.
• You have strong communication and interpersonal skills for effective relationships with Store Managers and cross-functional stakeholders.
• You are a collaborative team player who takes initiative with a proactive and pragmatic mindset.
• You communicate fluently in Italian and English; additional European languages are a plus.

Aufgaben

• Ensure the consistent application of corporate guidelines, policies and procedures across the retail network, monitoring compliance with internal standards, regulatory requirements and Group policies.
• Monitor daily store operations, identifying inefficiencies and implementing solutions to improve operational effectiveness, stock management, cost efficiency and overall store performance.
• Oversee the management of in-store services and resources, including store supplies, uniforms, fragrances and other operational requirements, ensuring optimal organization and availability.
• Support the implementation of new operational tools, processes and initiatives, facilitating their adoption across the store network.
• Prepare and analyze weekly and monthly reports, scorecards and retail performance indicators, sharing insights and aligning with Retail Area Managers and Store Managers on results and improvement opportunities.
• Coordinate operational readiness for seasonal openings and peak trading periods, ensuring stores, teams and resources are adequately prepared.

Kenntnisse

Retail operations

Analytical thinking

Organizational skills

Communication skills

Italian & English fluency

Jobbeschreibung

Zegna in Lombardia, Italy, is seeking a Retail Operations Specialist to ensure operational excellence across the Boutique and Outlet network. You will support the consistent implementation of Zegna’s guidelines, policies and procedures, and monitor daily store operations to boost efficiency and performance.

You will oversee in-store services and resources, aid the adoption of new operational tools, and prepare weekly/monthly performance reports. Fluency in Italian and English is required.