Luxury Retail Client Advisor – Part-Time with Perks

OTB; Milano; Remote; EUR 23,000 - 26,000; Part time

Benefits offered by this job

Lunch vouchers

Employee discount

Store network opportunities

Dynamic team environment

Inclusive workplace

Job summary

Diesel Milano Rinascente is seeking a Part Time Client Advisor to deliver an exceptional in-store experience, greet clients, understand their needs, and build genuine connections.

You will master storytelling, stay up-to-date with fashion trends, support CRM initiatives, and contribute to team goals while upholding luxury standards.

Competitive pay with commissions, strong development opportunities within Diesel and OTB, and a supportive, inclusive team await the right candidate.

Qualifications

• Previous experience in sales roles.
• Experience in structured Fashion Luxury/Retail Companies is a plus.
• Passionate in Retail, Client service and commercial mindset.
• Excellent understanding of the luxury sector and product sensitivity.
• Strong communication skills.
• Willingness evolve in the organization, willingness to relocate is a plus.
• Digitally aware and open to new ways of working.

Responsibilities

• Act and think first of the client and their experience; know desires and needs.
• Welcome and assist each client providing an excellent in-store experience.
• Be a master at storytelling and at the art of asking engaging questions.
• Create a long-term authentic bond with clients by making them feel the experience is truly about them.
• Deal effectively with customer complaints by liaising with the line manager when necessary.
• Demonstrate active leadership on the selling floor, to drive individual and team objectives and be accountable for sales results.
• Be proactively engaged in cross selling with all Departments and maximizes sales opportunity in order to achieve individual sales target and KPIs.
• Prove Brand and product knowledge.
• Ensure and maintain the shop floor and visual display high standard, complying with company operational guidelines and stock procedures.
• Contribute to ensure a high level of security and is attentive to prevent product thefts, including tagging garments and merchandise on the floor.
• Think innovatively about how we can improve and generate new ways, be up-to-date with new fashion trends and competitors.
• Develop and nurture meaningful and loyal client relationships through personal connections and CRM initiatives.
• Manage and drive sales by understanding client desires and create a hand-crafted experience for the client to achieve the best sales performance.

Skills

Strong communication

Digital awareness

Decision making

Strategic thinking

Financial acumen

Innovation

Focus on customer

Execution

Job description

Diesel Milano Rinascente is seeking a Part Time Client Advisor to deliver an exceptional in-store experience, greet clients, understand their needs, and build genuine connections.

You will master storytelling, stay up-to-date with fashion trends, support CRM initiatives, and contribute to team goals while upholding luxury standards.

Competitive pay with commissions, strong development opportunities within Diesel and OTB, and a supportive, inclusive team await the right candidate.