Client Advisor - Flagship Store Milano San Babila

CALZATURIFICIO STEPHEN S.R.L.; Lombardia; On-site; EUR 25,000 - 26,000; Full time

Benefits offered by this job

Competitive commissions

Employee discount

Lunch vouchers

Development opportunities

Inclusive working environment

Job summary

Diesel is seeking a Client Advisor for its Flagship Store in Milan San Babila to deliver an outstanding in-store experience and build lasting client relationships. Fluency in Italian and English is required, with a passion for style and customer service driving daily interactions.

You will welcome clients, showcase product knowledge, and use storytelling to connect with shoppers, while maintaining high visual standards and contributing to sales targets within a dynamic team.

Qualifications

• Experience in fashion luxury/retail preferred.
• Excellent communication and customer service.
• Willingness to relocate is a plus.
• Digitally aware and adaptable.

Responsibilities

• Welcome and assist each client with an excellent in-store experience.
• Be a master at storytelling and asking engaging questions.
• Develop authentic client relationships and CRM-driven engagement.
• Drive sales and achieve individual targets and KPIs.
• Maintain shop floor presentation and stock procedures.

Skills

Customer service

Sales experience

Luxury fashion

Italian & English

Job description

Diesel has long been a leading pioneer in denim and casual fashion, known for moving outside and ahead of trends in its industry. While retaining always its DNA, in recent years Diesel has evolved into the world of premium casual wear, becoming a true alternative to the established luxury market. Diesel is a truly worldwide organization. It is present in more than 80 countries with 5,000 points of sale, including more than 400 company owned stores.

For our important Flagship Store in Milan San Babila, we are now recruiting a Client Advisor. This is a unique opportunity to join Diesel at a time of strong growth and transformation, becoming part of a team that sets new standards in client experience and style, right in the heart of one of the world’s fashion capitals.

You

• Authentic, passionate trusted client advisor: an intuitive sales associate with a passion for style.
• A powerful communicator, handling clients with personal care and empathy and putting the client at the center of every decision.
• Courageous with ideas and innovative in your approach, always ready to grow and learn.

Key Responsibilities

• Act and think first of the client and their experience, you have an in-depth knowledge of the desires, needs and expectations of clients.
• Welcome and assist each client providing an excellent in-store experience at all times.
• Be a master at storytelling and at the art of asking engaging questions.
• Create a long-term authentic bond with clients by making them feel the experience is truly about them.
• Deal effectively with customer complaints by liaising with the line manager when necessary.
• Demonstrate active leadership on the selling floor, to drive individual and team objectives and be accountable for sales results.
• Be proactively engaged in cross selling with all Departments and maximizes sales opportunity in order to achieve individual sales target and KPIs.
• Prove Brand and product knowledge.
• Ensure and maintain the shop floor and visual display high standard, complying with.
• Company operational guidelines and stock procedures.
• Contribute to ensure a high level of security and is attentive to prevent product thefts, including tagging garments and merchandise on the floor.
• Think innovatively and generate new ways, be up-to-date with new fashion trends and competitors.
• Develop and nurture meaningful and loyal client relationships through personal connections and CRM initiatives.
• Manage and drive sales by understanding client desires and create a hand-crafted experience for the client to achieve the best sales performance.

Key Requirements

• Previous experience in sales roles; experience in structured Fashion Luxury/Retail Companies is a plus; passionate in Retail, client service and commercial mindset.
• Excellent understanding of the luxury sector and product sensitivity.
• Strong communication skills.
• Willingness evolve in the organization (willingness to relocate is a plus).
• Digitally aware and open to new ways of working.
• We are looking for candidates with strong competencies in Decision Making, Strategic Thinking, Financial Acumen, Innovation, Focus on Customer and Execution.

Language proficiency: Italian and English are mandatory. Any additional language is considered a strong plus.

Compensation & Level

• CCNL Commercio, Level 5° - 4°
• Salary range (gross annual): €25.000 - €26.000
• Variable incentive plan: from 0.6% to 1.8% of individuals sales

The final offer will be determined based on experience, skills, and level of responsibility. We are open to candidates with different levels of seniority.

What We Offer

• A competitive commissions system
• A range of development opportunities in Diesel and OTB group Store network in Italy and abroad
• A generous employee discount on Diesel and OTB group Brands
• A awesome, young and dynamic team
• Highly inclusive working environment
• Lunch vouchers for each working day

As part of OTB Group, we work in a proactive environment, where everyone is challenged to achieve new goals, outstanding performances are recognized, and valuable career opportunities are provided to all employees.

For us People come first: we have an international environment with employees of 60 nationalities and more than 60% women, with 35 years as average age.