Luxury Hotel F&B Supervisor — Guest Experience Leader

Auberge Collection; Toscana; On-site; EUR 27,000 - 33,000; Full time

Job summary

Auberge Collection's Collegio alla Querce in Florence is seeking an experienced F&B Supervisor to lead daily dining service, support the team, and ensure guest interactions reflect our commitment to excellence. Your leadership, attention to detail, and genuine passion for hospitality will help create memorable dining experiences.

The role emphasizes supervising service across outlets, onboarding new colleagues, and maintaining high standards in a luxury hotel setting with evenings, weekends, and

Qualifications

• Minimum 2–3 years in a similar F&B supervisory role, luxury setting.
• Strong knowledge of F&B service standards and restaurant operations.
• Proven ability to coordinate daily operations and maintain high service standards.
• Passion for hospitality with attention to personalized guest experiences.
• Strong leadership, communication, and teamwork skills.
• Fluency in English, both spoken and written.
• Willingness to work evenings, weekends, holidays.
• Hospitality management degree is a plus.

Responsibilities

• Lead daily service across F&B outlets to uphold Auberge standards.
• Coordinate briefings, assign tasks, and supervise team during service.
• Ensure mise en place, menus, and service areas meet standards.
• Monitor service quality, timing, and guest satisfaction.
• Support onboarding and development of team members.
• Uphold food safety, hygiene, and responsible alcohol service procedures.

Skills

Fluent English

Team leadership

Guest experience focus

F&B operations

Flexibility hours

Luxury hospitality

Education

Hospitality management degree

Job description

Auberge Collection's Collegio alla Querce in Florence is seeking an experienced F&B Supervisor to lead daily dining service, support the team, and ensure guest interactions reflect our commitment to excellence. Your leadership, attention to detail, and genuine passion for hospitality will help create memorable dining experiences.

The role emphasizes supervising service across outlets, onboarding new colleagues, and maintaining high standards in a luxury hotel setting with evenings, weekends, and