Luxury Housekeeping Supervisor - Seasonal (Florence)

Auberge Collection; Firenze; On-site; EUR 25,000 - 31,000; Full time

Job summary

Auberge Collection's Collegio alla Querce in Florence seeks a Housekeeping Supervisor for a seasonal, full-time role. You will lead the housekeeping team, maintain high cleanliness standards, and ensure guest rooms and public areas reflect the Auberge level of service.

Responsibilities include assigning daily tasks, coordinating with Front Office, onboarding new staff, and upholding safety and hygiene standards while delivering an outstanding guest experience.

Qualifications

• At least 2 years of previous experience as a Housekeeping Supervisor in a luxury hospitality environment.
• Exceptional attention to detail, organizational skills, and commitment to delivering an outstanding guest experience.
• Strong leadership and interpersonal skills, with the ability to motivate and guide a team while maintaining high standards of service.
• Ability to communicate effectively in English, both spoken and written.
• Ability to work a flexible schedule, including weekends and holidays, in accordance with departmental needs.

Responsibilities

• Supervise and support the Housekeeping team in the daily execution of their responsibilities.
• Assign daily tasks and room allocations, ensuring priorities are clearly communicated and operational needs are met.
• Support the onboarding and development of new team members, sharing best practices and encouraging continuous improvement.
• Promote a positive team culture built on respect, accountability, and attention to detail.
• Inspect guest rooms, suites, and public areas to ensure cleanliness, presentation, and maintenance meet the property's standards.
• Verify room readiness and coordinate priorities with the Front Office team to support smooth arrivals and departures.
• Ensure that amenities, linen, supplies, and in-room details are presented accurately and consistently.
• Identify and report maintenance issues, following up with the relevant departments to ensure timely resolution.
• Coordinate daily housekeeping activities, including room assignments, turndown service, and special guest requests.
• Maintain clear communication with Front Office, Maintenance, Laundry, and other departments to ensure seamless operations.
• Monitor the availability and appropriate use of cleaning supplies, linen, and equipment.
• Support the management of lost and found items in accordance with property procedures.
• Ensure compliance with established cleaning procedures, hygiene standards, and health and safety requirements.
• Verify that cleaning products and equipment are used, stored, and handled correctly.
• Support responsible use of resources, promoting care for linen, amenities, and supplies.
• Report any safety concerns, damages, or irregularities promptly and ensure appropriate follow-up.

Skills

Leadership

Interpersonal skills

Attention to detail

Organizational skills

English communication

Flexibility

Job description

Auberge Collection's Collegio alla Querce in Florence seeks a Housekeeping Supervisor for a seasonal, full-time role. You will lead the housekeeping team, maintain high cleanliness standards, and ensure guest rooms and public areas reflect the Auberge level of service.

Responsibilities include assigning daily tasks, coordinating with Front Office, onboarding new staff, and upholding safety and hygiene standards while delivering an outstanding guest experience.