Luxury Guest Services Agent – Florence Retreat

Auberge Collection; Toscana; On-site; EUR 24,000 - 29,000; Full time

Job summary

Collegio alla Querce, Auberge Collection in Florence, Italy, invites applications for a Guest Services Agent. You will welcome guests, assist with check-in/out, anticipate needs, and provide accurate property information to ensure a personalized arrival.

The role requires at least 2 years in luxury hospitality, fluency in English, and a polished, discreet demeanor. Flexibility for weekends and holidays is expected as part of seasonal, full-time service.

Qualifications

• Minimum of 2 years of experience in the same role within luxury hospitality.
• Ability to curate personalized guest experiences and anticipate needs.
• Polished demeanor with elegant, warm hospitality.
• Strong discretion and problem-solving in guest interactions.
• Fluency in English; additional languages helpful.

Responsibilities

• Welcome guests with warmth and professionalism during arrival.
• Assist with check-in/check-out and personalise the guest journey.
• Coordinate with housekeeping, F&B, and other teams to fulfill requests.
• Communicate information clearly during shift handovers.
• Support the Auberge Culture and standards in daily actions.

Skills

Fluent English

Luxury hospitality experience

Multitasking with discretion

Education

Bachelor's degree in Hospitality Management or related field

Tools

Luxury hotel software

Job description

Collegio alla Querce, Auberge Collection in Florence, Italy, invites applications for a Guest Services Agent. You will welcome guests, assist with check-in/out, anticipate needs, and provide accurate property information to ensure a personalized arrival.

The role requires at least 2 years in luxury hospitality, fluency in English, and a polished, discreet demeanor. Flexibility for weekends and holidays is expected as part of seasonal, full-time service.