Luxury Guest Experience Specialist

Hotel Domani; Toscana; Hybrid; EUR 24,000 - 29,000; Full time

Job summary

Collegio alla Querce, Auberge Collection seeks a Guest Relations Agent to craft personalized and memorable experiences for every guest. You will warmly welcome arrivals, anticipate needs, and coordinate bespoke arrangements to ensure a seamless stay.

The role requires at least 2 years in luxury hospitality, fluent English (additional languages a plus), and the ability to work weekends and holidays. Familiarity with hotel management software and reservation systems is a plus.

Qualifications

• Minimum 2 years in luxury hospitality in the same role.
• Ability to curate personalized guest experiences.
• Polished, discreet and professional demeanor.

Responsibilities

• Greet guests warmly and professionally.
• Coordinate personalised amenities and VIP arrangements.
• Maintain accurate guest profiles and ensure confidentiality.
• Collaborate with departments to deliver a seamless guest journey.

Skills

Fluent English

Multilingual

Guest service orientation

Education

Hospitality Management degree (plus)

Tools

Hotel software

Reservation systems

Office tools

Job description

Collegio alla Querce, Auberge Collection seeks a Guest Relations Agent to craft personalized and memorable experiences for every guest. You will warmly welcome arrivals, anticipate needs, and coordinate bespoke arrangements to ensure a seamless stay.

The role requires at least 2 years in luxury hospitality, fluent English (additional languages a plus), and the ability to work weekends and holidays. Familiarity with hotel management software and reservation systems is a plus.