Luxury Guest Experience Host – Seasonal (Florence)

Auberge Collection

Firenze

On-site

EUR 24,000 - 29,000

Full time

3 days ago

Be an early applicant

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Job summary

Auberge Collection's Collegio alla Querce in Florence seeks a Guest Relations Agent to welcome guests, coordinate personalized amenities, and deliver bespoke experiences across the property's suites and venues. The role is seasonal/full-time with a focus on exceptional service, guest satisfaction, and proactive service recovery, requiring 2 years in luxury hospitality and English fluency.

Flexibility to work weekends/holidays and familiarity with luxury hotel systems are valued; compensation is

Qualifications

Minimum 2 years in luxury hospitality in the same role.
Fluency in English; additional languages preferred.
Passion for personalized guest experiences.
Polished demeanor with ability to multitask and manage multiple requests.

Responsibilities

Welcome guests with warmth and professionalism, creating a genuine sense of arrival.
Build meaningful connections with guests and anticipate their needs to personalise their stay.
Coordinate personalised amenities, celebrations, and bespoke arrangements.
Maintain regular contact with guests to ensure seamless experiences.
Identify opportunities to exceed expectations through thoughtful gestures and attentive service.
Act as a reference for guests, responding promptly to enquiries and concerns, and resolving issues.