Luxury Guest Experience Concierge — Flexible Hours

Hospitaliti; Toscana; On-site; EUR 24,000 - 29,000; Full time

Job summary

Collegio alla Querce, Auberge Resorts Collection is seeking a Guest Services Agent to deliver authentic, heartfelt service and create extraordinary experiences for guests at a luxury Florentine retreat. The role focuses on anticipating needs, delivering personalised service, and ensuring flawless execution across the guest journey.

You will welcome guests with warmth, assist with check-in/check-out, and respond promptly to requests, while collaborating with Housekeeping, F&B, and other teams to

Qualifications

• 2 years of experience in the same role within a luxury hospitality environment

Responsibilities

• Welcome guests with warmth and professionalism, assisting with check-in/check-out and providing personalised experiences.
• Build authentic connections with guests, recognizing preferences and personalising stays.
• Collaborate with Housekeeping, F&B, and other departments to ensure a cohesive guest journey.

Skills

Fluency in English

Guest service mindset

Attention to detail

Flexibility

Communication skills

Education

Degree in Hospitality Management

Tools

Hospitality software

Reservation systems

Office tools

Job description

Collegio alla Querce, Auberge Resorts Collection is seeking a Guest Services Agent to deliver authentic, heartfelt service and create extraordinary experiences for guests at a luxury Florentine retreat. The role focuses on anticipating needs, delivering personalised service, and ensuring flawless execution across the guest journey.

You will welcome guests with warmth, assist with check-in/check-out, and respond promptly to requests, while collaborating with Housekeeping, F&B, and other teams to