Luxury Reservations Intern: Craft Elite Guest Experiences

SmartRecruiters, Inc.; Firenze; On-site; EUR 8,900 - 13,000; Part time

Job summary

Collegio alla Querce, Auberge Collection in Florence, Italy seeks a Reservations Agent Intern to join its luxury hospitality team. You will curate reservations with grace, input guest information accurately, and contribute to creating an informative, personalized guest experience.

The internship offers exposure to guest services, with tasks including responding to inquiries, learning hotel services, and supporting daily operations within the Reservations Team.

Qualifications

• Previous experience in a luxury hospitality environment is a plus.
• A Master’s degree or equivalent in Hospitality is considered a plus.
• Strong organizational and communication skills.
• Proficiency in English is required.
• Knowledge of additional languages is a plus.

Responsibilities

• Contribute to creating a genuine, informative, and personalized guest reservations experience by accurately inputting guest contact information.
• Assist in responding to guests’ inquiries regarding room reservations, availability, general questions about accommodations, pricing, and special offers.
• Develop and maintain a thorough knowledge of the hotel and its services.
• Support effective resolution of guest issues working with the guest service team and other departments.
• Support the Reservations Team with daily operational tasks.

Skills

Organizational skills

Communication skills

English proficiency

Language skills

Education

Master's degree in Hospitality

Job description

Collegio alla Querce, Auberge Collection in Florence, Italy seeks a Reservations Agent Intern to join its luxury hospitality team. You will curate reservations with grace, input guest information accurately, and contribute to creating an informative, personalized guest experience.

The internship offers exposure to guest services, with tasks including responding to inquiries, learning hotel services, and supporting daily operations within the Reservations Team.