Guest Experience Concierge

Hospitaliti; Toscana; On-site; EUR 24,000 - 29,000; Full time

Job summary

Collegio alla Querce, Auberge Resorts Collection in Florence seeks a Guest Relations Agent to craft personalized experiences, welcome guests with warmth, and ensure seamless stays. You will anticipate needs, coordinate bespoke arrangements, and collaborate across departments to deliver exceptional service that reflects Auberge's luxury standards.

The role requires a minimum of 2 years in a similar luxury hospitality position, fluency in English, and a willingness to work flexible hours including

Qualifications

• 2 years of experience in the same role within luxury hospitality.
• Passion for curating exceptional, personalized guest experiences.
• Polished demeanor reflecting elegance and warmth of Auberge Collection.
• Ability to engage guests with grace while managing multiple tasks.

Responsibilities

• Welcome guests with warmth and professionalism, creating a genuine sense of arrival.
• Build meaningful connections with guests and personalise their stay.
• Coordinate personalised amenities, occasions, and bespoke arrangements.
• Maintain regular contact with guests throughout their stay and anticipate needs.
• Identify opportunities to exceed expectations through thoughtful gestures and attentive service.
• Act as a reference for guests and respond to inquiries and concerns promptly.
• Coordinate with Guest Services, Concierge, Housekeeping, F&B, Spa and other departments.
• Maintain accurate guest profiles and records in hotel systems with confidentiality.

Skills

Guest relations

Multilingual

Attention to detail

Communication skills

Hospitality mindset

Education

Hospitality management degree

Tools

Luxury hotel software

Job description

Collegio alla Querce, Auberge Resorts Collection in Florence seeks a Guest Relations Agent to craft personalized experiences, welcome guests with warmth, and ensure seamless stays. You will anticipate needs, coordinate bespoke arrangements, and collaborate across departments to deliver exceptional service that reflects Auberge's luxury standards.

The role requires a minimum of 2 years in a similar luxury hospitality position, fluency in English, and a willingness to work flexible hours including