Luxury Guest Relations Specialist – Flexible Hours

Auberge Collection; Toscana; Presencial; EUR 24.000 - 29.000; Jornada completa

Descripción de la vacante

Collegio alla Querce, Auberge Collection, seeks a Guest Relations Agent to craft personalised, memorable experiences for discerning guests at a luxury hilltop retreat in Florence. You will ensure guests feel recognised, welcomed, and cared for throughout their stay, translating warmth and attentiveness into meaningful moments that reflect Auberge Collection’s spirit.

The role requires exceptional English, additional languages, and a passion for curated experiences, with collaboration across

Formación

• Fluency in English, both spoken and written, with proficiency in additional languages.
• Minimum 2 years of experience in the same role within a luxury hospitality environment.
• Familiarity with luxury hotel management software and reservation systems.

Responsabilidades

• Welcome guests with warmth and professionalism, creating a genuine sense of arrival.
• Build meaningful connections with guests, learning preferences and personalising their stay.
• Coordinate personalised amenities, special occasions, and bespoke arrangements to ensure thoughtful detail.
• Maintain regular contact with guests throughout their stay for a seamless experience.
• Proactively identify opportunities to exceed expectations through thoughtful gestures and attentive service.
• Act as a point of reference for guests and handle enquiries and concerns with empathy.

Conocimientos

English fluency

Multilingual

Guest relations

Hospitality knowledge

Educación

Hospitality degree (bonus)

Herramientas

Reservation systems

Hotel management software

Descripción del empleo

Collegio alla Querce, Auberge Collection, seeks a Guest Relations Agent to craft personalised, memorable experiences for discerning guests at a luxury hilltop retreat in Florence. You will ensure guests feel recognised, welcomed, and cared for throughout their stay, translating warmth and attentiveness into meaningful moments that reflect Auberge Collection’s spirit.

The role requires exceptional English, additional languages, and a passion for curated experiences, with collaboration across