Luxury Guest Experience Supervisor - Venice Housekeeping QA

fourseasons; Lido; In loco; EUR 25.000 - 31.000; Tempo pieno

Vantaggi offerti da questo lavoro

Complimentary meals and accommodation

Employee benefits program

International mobility opportunities

Descrizione del lavoro

Four Seasons Venice is seeking a Guest Experience Housekeeping Supervisor to elevate the guest journey through personalized service and rigorous quality assurance across guestrooms and public areas.

You will monitor quality outcomes, maintain brand standards, and collaborate with internal teams and external service partners to deliver seamless, memorable experiences for luxury guests in a pre-opening environment.

Competenze

• Previous experience in luxury hospitality or Rooms Operations preferred.
• Strong attention to detail and passion for luxury service excellence.
• Excellent interpersonal and communication skills.
• Strong organizational and problem-solving capabilities.
• Ability to prioritize multiple activities in a dynamic environment.
• Fluency in English and Italian; additional languages are considered an advantage.

Mansioni

• Act as the primary quality owner for guestrooms and designated public areas following the completion of services.
• Verify room presentation, cleanliness outcomes, minibar setup, and guest-facing materials.
• Evaluate whether rooms meet established quality expectations and are suitable for guest use.
• Document quality findings through approved company systems and coordinate with external service providers.
• Monitor quality outcomes and service trends through reporting and escalation processes.
• Maintain guest-facing collateral and informational materials in alignment with brand standards.
• Support ongoing product quality monitoring across the guest journey.

Conoscenze

Luxury hospitality

Attention to detail

Interpersonal skills

Organizational skills

Hospitality systems

English & Italian

Strumenti

Hospitality systems

Descrizione del lavoro

Four Seasons Venice is seeking a Guest Experience Housekeeping Supervisor to elevate the guest journey through personalized service and rigorous quality assurance across guestrooms and public areas.

You will monitor quality outcomes, maintain brand standards, and collaborate with internal teams and external service partners to deliver seamless, memorable experiences for luxury guests in a pre-opening environment.