Guest Experience Manager — Luxury Hospitality

fourseasons; Firenze; In loco; EUR 55.000 - 70.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive Salary

Training and Development

Employee Discount for stays

Complimentary Dry Cleaning

Employee Meals

Descrizione del lavoro

Four Seasons Firenze is seeking a dynamic Guest Services Manager to lead the Guest Services team and elevate the guest journey. Reporting to the Front Office Manager, you will oversee arrivals, departures, transportation, and luggage services to ensure a seamless luxury experience.

The role requires 1-2 years of leadership in luxury hospitality, with a focus on coaching diverse teams, delivering personalized service, and maintaining high standards across departments.

Competenze

• 1-2 years of leadership experience within luxury hospitality or a guest-focused environment.
• Experience supervising or managing guest service teams is a plus.
• Ability to lead, coach, and develop diverse teams toward service excellence.
• Excellent presentation and interpersonal skills; strong customer focus.
• Proficient in Italian and English; driving license is required.

Mansioni

• Lead, coach, and develop the Guest Services team to deliver luxury hospitality.
• Ensure a seamless, personalized guest journey from arrival to departure.
• Oversee guest transportation, luggage handling, and valet services.
• Support VIP arrivals, guest recognition initiatives, and service recovery.
• Maintain high standards of presentation, safety, and operational efficiency.
• Collaborate with Front Office, Concierge, Housekeeping, and Security teams.
• Monitor service quality and identify opportunities for improvement.

Conoscenze

Leadership

Guest Services

People leadership

Interpersonal skills

Bilingual Italian/English

Descrizione del lavoro

Four Seasons Firenze is seeking a dynamic Guest Services Manager to lead the Guest Services team and elevate the guest journey. Reporting to the Front Office Manager, you will oversee arrivals, departures, transportation, and luggage services to ensure a seamless luxury experience.

The role requires 1-2 years of leadership in luxury hospitality, with a focus on coaching diverse teams, delivering personalized service, and maintaining high standards across departments.