Luxury Front Office Lead | Guest Experience & Team Growth

Belmond; Porto Cervo; On-site; EUR 38,000 - 56,000; Full time

Benefits offered by this job

Seasonal Labour contract according to 

Learning & development activities

All meals provided

Uniform dry cleaning

Team social events

Accommodation provided for not residen

Career opportunities within Belmond

Job summary

Belmond Romazzino in Sardinia is seeking an Assistant Front Office Manager to lead the Front Office team for the 2027 season. You will be responsible for delivering personalised, luxury service and supporting junior staff while maintaining the high Belmond standard.

You will collaborate with all hotel departments to ensure seamless operations, anticipate guest needs, and exceed expectations to foster guest loyalty and retention.

Qualifications

• 2+ years' experience in the guest services, front desk, or related professional area.
• Strong leadership and team-management skills.
• Excellent communication and guest-relations abilities.
• Ability to anticipate needs and handle high-pressure situations.
• Fluency in English at a professional level; proficiency in an additional language is preferred

Responsibilities

• Support the Front Office Manager and Director of Rooms in overseeing the smooth and efficient day-to-day operation of the Front Office.
• Lead, motivate, and develop the Front Office team to deliver exceptional service standards.
• Create personalised and memorable guest experiences, ensuring the highest levels of guest satisfaction.
• Collaborate closely with all hotel departments to ensure seamless communication and service delivery.
• Anticipate guest needs and provide service that exceeds expectations, fostering guest loyalty and retention

Skills

Guest services

Front desk

Leadership

Communication

Guest relations

Problem solving

Job description

Belmond Romazzino in Sardinia is seeking an Assistant Front Office Manager to lead the Front Office team for the 2027 season. You will be responsible for delivering personalised, luxury service and supporting junior staff while maintaining the high Belmond standard.

You will collaborate with all hotel departments to ensure seamless operations, anticipate guest needs, and exceed expectations to foster guest loyalty and retention.