Luxury Front Office Agent — Curate Elite Guest Experiences

Belmond; Arzachena; In loco; EUR 25.000 - 35.000; Part-time

Vantaggi offerti da questo lavoro

Learning & development activities

Meals provided

Uniform dry cleaning

Team social events

Accommodation provided

Descrizione del lavoro

Romazzino, a Belmond Hotel, located in Costa Smeralda, is looking for a talented Front Office Agent for the 2027 season. As a curator of guest journeys, you'll create memorable experiences right from the arrival. The role involves high standards of service and operations.

Responsibilities include cash accounting, anticipating needs, and maintaining communication among guests and staff. The position requires fluency in English and Italian, along with prior experience in luxury settings.

Competenze

• Fluent in English and Italian; a third language is a plus.
• Professional experience in a similar role within a luxury environment.

Mansioni

• Fulfil Front Office operations maintaining high standards.
• Responsible for cash accounting, including guest bills.
• Anticipate guests’ needs and handle complaints professionally.
• Ensure accurate collection of all guest details.
• Run End of Day processes and complete day closure checks.

Conoscenze

Effective communication skills

Emotional intelligence

Team collaboration

Results-driven mindset

Adaptability

Fluency in English and Italian

Professional experience in luxury

Descrizione del lavoro

Romazzino, a Belmond Hotel, located in Costa Smeralda, is looking for a talented Front Office Agent for the 2027 season. As a curator of guest journeys, you'll create memorable experiences right from the arrival. The role involves high standards of service and operations.

Responsibilities include cash accounting, anticipating needs, and maintaining communication among guests and staff. The position requires fluency in English and Italian, along with prior experience in luxury settings.