Front Office Supervisor - Romazzino a Belmond Hotel Costa Smeralda

Belmond; Porto Cervo; In loco; EUR 42.000 - 56.000; Tempo pieno

Vantaggi offerti da questo lavoro

Seasonal Labour contract

Learning & development activities

All meals provided

Uniform dry cleaning

Team social events

Accommodation provided for non-residents

Career opportunities within the company

Descrizione del lavoro

A leading luxury hotel group in Porto Cervo seeks a Front Office Supervisor for the 2026 season. The successful candidate will oversee operations, manage guest services, and ensure exceptional service standards. Candidates must possess at least 2 years of experience in luxury hospitality, fluency in English and Italian, and excellent communication skills. The role offers competitive benefits including accommodation and a focus on professional development within the company.

Competenze

• Minimum 2 years of experience in a similar role within luxury hospitality.
• Strong interpersonal awareness with a global perspective.
• Excellent communication skills, both verbal and written.

Mansioni

• Oversee Front Office operations adhering to company standards.
• Manage guest billing with accuracy.
• Anticipate guest needs and handle complaints.
• Supervise and support Front Office team.

Conoscenze

Exceptional service standards

Fluent in English

Fluent in Italian

Excellent communication skills

Emotional intelligence

Team collaboration

Results-oriented mindset

Adaptability

Descrizione del lavoro

Belmond is part of the world's leading luxury group, LVMH Moët Hennessy Louis Vuitton.

The essence of the Belmond brand is built upon its heritage, craftsmanship and genuine, authentic service.

Romazzino a Belmond Hotel in stunning Costa Smeralda for the season 2026 is looking for a talented Front Office Supervisor to join our team.

The ideal candidate is willing to provide authentic, luxury experiences in world-renowned destinations to our guests, demonstrating care, confidence, curiosity and community.

He/She is passionate about service and willing to grow professionally.

He/She works closely with our guests while they are on property to discover their preferences and how they want to feel, creating tailored recommendations.

Reports to Front Office Manager.

Main Duties & Responsibilities

• Oversee Front Office operations, ensuring compliance with company standards and procedures
• Manage guest billing and cash handling with accuracy and accountability
• Communicate relevant guest and group information to internal departments
• Anticipate guest needs and handle complaints professionally
• Supervise and support team members

Requirements

• Demonstrated commitment to delivering exceptional service standards
• Fluency in English and Italian (a third language is highly desirable)
• Minimum 2 years’ experience in a similar role within a luxury leisure hospitality (resort setting preferred)
• Excellent communication skills, both verbal and written
• Strong emotional intelligence and interpersonal awareness
• Proven ability to collaborate effectively within a team
• Results‑oriented mindset with the ability to drive performance and achieve targets
• High level of adaptability in a dynamic environment
• Global perspective with cultural sensitivity and international awareness

Benefits

• Seasonal Labour contract according to C.C.N.L. Settore Turismo (Confindustria)
• Learning & development activities
• All meals provided
• Uniform dry cleaning
• Team social events
• Accommodation provided for non-residents
• Career opportunities within Belmond

About Belmond

Belmond was born from a passion for connecting discerning travellers with the world's most remarkable properties, locations and journeys. From hotels and trains to river cruises and safari lodges, Belmond invites guests to discover a new pace of travel as they savour time, engage with local culture, and connect with nature and people around them through incomparable experiences and unforgettable stories.

With a legacy spanning over 45 years, since the acquisition of Hotel Cipriani in Venice in 1976, Belmond has grown into a global collection of 44 properties spread across 25 countries and territories. Exceptional destinations connected by legendary journeys are the very soul of Belmond, where the path that brings you to a place is as important as the destination itself. A pioneer of slow travel, Belmond has been operating the Venice Simplon‑Orient‑Express since 1982. Belmond later expanded to include pristine beach resorts, such as Maroma on the Riviera Maya, historic hideaways such as Villa San Michele in the Florentine foothills, urbane icons, such as Copacabana Palace in Rio de Janeiro, and gateways to UNESCO world heritage sites, such as Hotel das Cataratas in Brazil's Iguassu National Park. Since 2019, Belmond has been part of the world's leading luxury group, LVMH (Moët Hennessy Louis Vuitton).