Luxury Client Advisor & Stock & CRM Specialist

PRADA; Milano; On-site; EUR 30,000 - 45,000; Full time

Job summary

Prada Milano is seeking a luxury Brand Ambassador to support sales and stock management in our flagship store. You will maximize sales by building relationships with customers and conveying the Brand’s philosophy, guiding clients into our world.

You will also ensure impeccable stock control, organize daily goods receipts, manage SAP-based product flow, and minimize losses in line with corporate guidelines and store procedures.

Qualifications

• High affinity for luxury products.
• High sense of responsibility.
• Being able to work in team as well as alone.
• Organized and detail oriented.
• Mature and assertive.

Responsibilities

• Welcome and serve the customer providing an excellent in-store experience at all times.
• Maintain and develop client relationships through an individual approach, leveraging also on CRM and digital tools.
• Be proactively engaged in cross selling with all Departments and maximizes sales opportunity in order to achieve individual sales target and KPIs.
• Ensure to be up-to-date knowing fashion trends and competitors.
• Prove Brand and product knowledge.
• Deal effectively with customer complaints by liaising with the line manager when necessary.
• Ensure and maintain the shop floor and visual display high standard, complying with Company operational guidelines and stock procedures.
• Contribute to ensure a high level of security and be attentive to prevent product thefts.
• Ensure the safety of the products and the valuable material in the warehouseduring the whole handling process.
• Ensure to properly manage the daily goods receipt, to arrange the merchandise following the Corporate procedures and prepare the product to be taken on the sales floor and special areas.
• Organize, manage and perform the products’ counting and the stock-takes.
• Assure the right product flow tracking through SAP system.
• Manage the product flow during Repairs.
• Manage the stockroom activities related to Markdown.
• Guarantee the returns, shop-to-shop transfers, and e-commerce delivery following the corporate guidelines and deadlines.

Skills

Luxury product affinity

Teamwork

Organized

Detail oriented

Mature and assertive

Tools

SAP

Job description

Prada Milano is seeking a luxury Brand Ambassador to support sales and stock management in our flagship store. You will maximize sales by building relationships with customers and conveying the Brand’s philosophy, guiding clients into our world.

You will also ensure impeccable stock control, organize daily goods receipts, manage SAP-based product flow, and minimize losses in line with corporate guidelines and store procedures.