Luxury Client Advisor & Style Concierge

JIL SANDER; Milano; On-site; EUR 25,000 - 30,000; Full time

Job summary

Jil Sander is seeking a Client Advisor for our Concession in Rinascente, Milan. You will deliver a luxury client experience, understand client lifestyles, and provide tailored styling guidance to drive sales.

The ideal candidate has 3–5 years in luxury fashion retail, a proven sales record, and strong CRM skills. Weekend availability is required; opportunities for growth and professional development are offered within a prestigious luxury house.

Qualifications

• Minimum 3–5 years' experience in luxury fashion retail.
• Proven track record of achieving and exceeding sales and client development objectives.
• Excellent clienteling and CRM management skills.
• Strong digital and omnichannel mindset.
• Availability to work weekends and public holidays.

Responsibilities

• Deliver an exceptional luxury experience, welcoming every client with professionalism, warmth and genuine care.
• Represent and communicate the values, heritage and aesthetic vision of Jil Sander through every client interaction.
• Build long-term relationships based on trust, loyalty and personalized service, creating memorable experiences that encourage repeat business.
• Develop an in-depth understanding of each client's lifestyle, preferences and wardrobe needs to provide tailored styling advice.
• Demonstrate outstanding selling abilities by guiding clients through the entire sales journey and identifying cross-selling opportunities.

Skills

Clienteling

CRM management

Sales targets

Omnichannel mindset

Interpersonal skills

Tools

CRM tools

Job description

Jil Sander is seeking a Client Advisor for our Concession in Rinascente, Milan. You will deliver a luxury client experience, understand client lifestyles, and provide tailored styling guidance to drive sales.

The ideal candidate has 3–5 years in luxury fashion retail, a proven sales record, and strong CRM skills. Weekend availability is required; opportunities for growth and professional development are offered within a prestigious luxury house.