Luxury Sales Advisor - Rinascente

Dweet; Lombardia; On-site; EUR 24,000 - 30,000; Full time

Job summary

Dweet is seeking a Sales Advisor to join our team at our Rinascente corner in Milan for a permanent position. As a Client Advisor, you will translate client needs into sales while fostering brand loyalty and representing the company with authenticity.

You will deliver luxury service, build relationships through clienteling, drive CRM in-store, and support daily store operations with a polished, brand-aligned presence.

Qualifications

• 2–3 years in a retail sales role.
• Strong communication and interpersonal skills.
• Excellent attention to detail and grooming standards.

Responsibilities

• Deliver exceptional service to uphold retail standards.
• Achieve store targets and KPIs.
• Provide engaging client experience and drive loyalty.
• Reflect luxury brand image in service and appearance.
• Be expert in product information and care.
• Build client relationships and conduct in-store clienteling.
• Drive CRM in store and utilize all tools.
• Collaborate with team and support daily operations.
• Ensure stock, back-office tasks, and store upkeep.
• Represent the brand responsibly on social media.
• Support diversity, inclusion and sustainability commitments.
• Embed brand values of diversity, autonomy and creativity.

Skills

Customer service

Sales oriented

Communication skills

Attention to detail

Grooming & presentation

MS Outlook & Excel

Team player

Job description

We are looking for a Sales Advisor to join our team at our corner in Rinascente, for a permanent position.

As a Client Advisor, you play a pivotal role in bringing our iconic brand to life. Your responsibility is to surpass client expectations, ultimately translating their needs into successful sales and fostering loyalty. You embody the true spirit of a brand ambassador, representing the Company with authenticity and enthusiasm. You are an advocate for our products, values, and culture, contributing to the overall embodiment of the brand.

Key Responsibilities

• Uphold and promote the Company’s standards of retail excellence by consistently delivering exceptional service.
• Actively strive to achieve key performance indicators, to improve store results and reach individual and store targets.
• Provide an engaging and unique client experience, surpassing client expectations at every opportunity, being guided by the brand Sales Ceremony.
• Demonstrate and reflect the luxury brand image through the service you deliver, your positive attitude, personal grooming, and by displaying professionalism at all times.
• Be an expert in product information, including knowledge of the influence of the design, the construction and craftsmanship of the product, the materials utilised, and how to care for the product.
• Build and maintain quality relationships with clients, ensuring loyalty to the brand through personal interaction and active clienteling.
• Drive CRM in store, demonstrating an entrepreneurial approach and effectively utilising all tools available to you.
• Show dedication to fostering a positive, supportive and rewarding team culture, effectively collaborating with all team members.
• Support with the daily operations, inventory movements and back-office activities, as well as ensuring the upkeep and maintenance of the store.
• Always adhere to Company policies and procedures and act with a sense of corporate responsibility, always representing the brand appropriately, including on social media.
• Demonstrate commitment to Diversity, Equity &Inclusion initiatives and be an advocate for environmental and social responsibility, supporting sustainable practices.
• Integrate the Company values in to your daily role, fostering a culture of diversity, autonomy and creativity.

Skills & Attributes

• Previous Experience of 2 – 3 years in the same role
• Motivated and committed with a ‘can do’ attitude
• Excellent attention to detail
• Solid understanding of Microsoft Outlook and Excel
• Exceptional communication (oral and written) and strong interpersonal skills
• Adherence to grooming guidelines, being smart with a sense of individual style
• Adaptable and flexible