Senior Luxury Client Advisor – Milan Boutique

360 Talent London Ltd.; Milano; In loco; EUR 23.000 - 38.000; Tempo pieno

Descrizione del lavoro

Senior Client Advisor – Luxury Fashion at a Milan boutique is a pivotal role focused on building a strong local and international client base, delivering an exceptional luxury experience and brand storytelling. The position emphasizes relationship selling, clienteling, and meeting high sales targets within one of Milan's premier shopping destinations.

You will use CRM tools to identify opportunities, schedule appointments, and nurture long-term relationships, while collaborating with boutique

Mansioni

• Develop and maintain a strong portfolio of local, international, VIP, and high-net-worth clients, driving repeat business through consistent and thoughtful outreach.
• Achieve and exceed individual sales targets and KPIs through relationship selling, appointment-based business, cross-selling, and client development.
• Deliver an exceptional luxury experience, providing personalized styling and product recommendations based on each client's lifestyle, preferences, and purchasing history.
• Proactively utilize CRM and clienteling tools to identify opportunities, schedule appointments, follow up with clients, and cultivate long-term relationships.
• Develop new business while maximizing existing client relationships through events, new collection launches, private appointments, and personalized outreach.
• Demonstrate sophisticated product knowledge and brand storytelling, confidently representing the Maison's heritage, craftsmanship, and collections.
• Serve as a strong senior presence on the sales floor, leading by example and supporting less experienced Client Advisors when appropriate.
• Partner closely with boutique leadership and the wider team to achieve store objectives and maintain the highest standards of luxury service.
• Remain knowledgeable about the local luxury market, client trends, competitors, and opportunities to grow the boutique's business.

Descrizione del lavoro

Senior Client Advisor – Luxury Fashion at a Milan boutique is a pivotal role focused on building a strong local and international client base, delivering an exceptional luxury experience and brand storytelling. The position emphasizes relationship selling, clienteling, and meeting high sales targets within one of Milan's premier shopping destinations.

You will use CRM tools to identify opportunities, schedule appointments, and nurture long-term relationships, while collaborating with boutique