Client Advisor

JIL SANDER; Milano; In loco; EUR 30.000 - 40.000; Tempo pieno

Vantaggi offerti da questo lavoro

€8.00 meal vouchers

Company welfare benefits

Descrizione del lavoro

Jil Sander is seeking a Client Advisor for our boutique in Milan to deliver a premium luxury experience and represent the brand's heritage with every client interaction.

You will build lasting relationships, provide tailored styling advice, and consistently exceed sales targets through proactive client development while maintaining impeccable product presentation and exceptional service standards.

Competenze

• Minimum 3–5 years' experience in luxury fashion retail.
• Proven track record of achieving sales & client development objectives.
• Excellent clienteling and CRM management skills.
• Strong digital and omnichannel mindset.
• Willingness to work weekends and public holidays.

Mansioni

• Deliver an exceptional luxury experience to every client.
• Build long-term relationships and repeat business.
• Provide tailored styling advice based on client needs.
• Drive cross-selling and upselling while maintaining client focus.
• Maintain accurate customer information and after-sales service.
• Collaborate with boutique team to achieve targets and visual standards.
• Monitor luxury market trends and competitors.

Conoscenze

Clienteling

CRM management

Sales targets

Relationship building

Omnichannel mindset

Strumenti

CRM software

Descrizione del lavoro

Jil Sander is an international luxury brand led by design, quality and functionality. Progressive and experimental, it delivers an enduring wardrobe for women and men fusing elements from different genres, in a play of contrast that produces a variety of garments and accessories that are evenly sumptuous, practical, and iconic. Technology and the hand-made, natural and high-performance materials, feminine and masculine, daywear and glamour, complement each other, balancing invention and purity of forms. The constant collaboration with artists, photographers, filmmakers, musicians, and artisans constantly adds resonance and depth to the vision. The brand was established in 1968 by Mrs. Jil Sander, it is directed by Simone Bellotti, and it was acquired by the OTB Fashion Group in 2021.

Jil Sander is looking for the perfect profile as Client Advisor for our Boutique in Milan .

KEY RESPONSIBILITIES:

• Deliver an exceptional luxury experience, welcoming every client with professionalism, warmth and genuine care.
• Represent and communicate the values, heritage and aesthetic vision of Jil Sander through every client interaction.
• Build long-term relationships based on trust, loyalty and personalized service, creating memorable experiences that encourage repeat business.
• Develop an in-depth understanding of each client's lifestyle, preferences and wardrobe needs to provide tailored styling advice.
• Demonstrate outstanding selling abilities by confidently guiding clients through the entire sales journey, identifying opportunities for cross-selling and up-selling while always maintaining a client-first approach.
• Consistently achieve and exceed individual and boutique sales targets through proactive client development and business generation.
• Maintain an active client portfolio using CRM tools, ensuring regular outreach, appointment setting, follow-up communications and after-sales service.
• Actively generate new business opportunities by acquiring new clients and strengthening relationships with existing ones.
• Maintain accurate customer information including purchase history, product preferences, wish lists, special requests and follow-up activities.
• Demonstrate exceptional product knowledge across all categories while continuously monitoring luxury market trends and competitors.
• Collaborate with the boutique team to achieve common objectives and contribute to a positive, high-performing environment.
• Ensure impeccable visual standards and product presentation, reflecting the excellence expected from Jil Sander.

IDEAL CANDIDATE:

• A passionate luxury retail professional.
• A natural relationship builder with outstanding interpersonal skills.
• A top performer with a proven ability to consistently exceed sales targets.
• Entrepreneurial, proactive and commercially driven.
• Able to transform every client interaction into a long-term business opportunity.
• Curious, elegant and genuinely passionate about fashion, design and craftsmanship.
• Client-centric, resilient and results-oriented.
• A collaborative team player who contributes positively to the boutique culture.
• Flexible, adaptable and comfortable working in a dynamic luxury retail environment.

REQUIREMENTS:

• Minimum 3–5 years' experience in luxury fashion retail.
• Proven track record of achieving and exceeding sales and client development objectives.
• Excellent clienteling and CRM management skills.
• Strong understanding of luxury customer expectations and high-end service standards.
• Strong digital and omnichannel mindset.
• Excellent organizational skills and attention to detail.
• BOH operational knowledge is considered an advantage.
• Availability to work weekends and public holidays.

They are trusted advisors, brand ambassadors and business developers who create meaningful client relationships while consistently delivering commercial excellence.

This position is also open to candidates belonging to protected categories pursuant to Italian Law No. 68/1999.

Employment Terms:

• Salary range (gross annual salary): starting from €30,000
• National Collective Bargaining Agreement (CCNL): Textile Industry
• €8.00 meal vouchers
• Company welfare benefits

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