Luxury Client Advisor — Elevate Brand Experience

Dweet LTD.; Lombardia; On-site; EUR 25,000 - 38,000; Full time

Job summary

Dweet LTD. is seeking a Luxury Sales Advisor for Rinascente in Lombardy, Italy, to join a permanent team. The role focuses on surpassing client expectations, translating needs into sales and fostering loyalty, embodying the brand ambassador ethos.

The ideal candidate has 2–3 years in luxury retail, excellent English and Italian, and outstanding presentation. You will drive in-store CRM, build relationships, and contribute to a premium client experience while upholding brand standards.

Qualifications

• 2-3 years of experience in luxury retail or similar role.
• High standard of customer service with a focus on client loyalty.
• Excellent verbal and written communication skills.
• Strong time management and organizational abilities.
• Attention to detail in product knowledge and presentation.
• Adherence to grooming and professional appearance guidelines.
• Fluent in Italian and English for diverse client interactions.

Responsibilities

• Deliver exceptional service to clients and maintain luxury brand standards.
• Work to achieve personal and store targets and KPIs.
• Create engaging client experiences and build loyal relationships.
• Represent the brand with professionalism and brand values.
• Develop product knowledge including materials, craftsmanship, and care.
• Drive in-store CRM and clienteling to grow relationships.
• Collaborate with team to maintain smooth daily operations.

Skills

2-3 years experience in the same role

Customer service mindset

Strong communication skills

Time management

Attention to detail

Grooming and presentation

Fluent in Italian and English

Proficient in Microsoft Outlook

Proficient in Excel

Tools

Microsoft Outlook

Excel

Job description

Dweet LTD. is seeking a Luxury Sales Advisor for Rinascente in Lombardy, Italy, to join a permanent team. The role focuses on surpassing client expectations, translating needs into sales and fostering loyalty, embodying the brand ambassador ethos.

The ideal candidate has 2–3 years in luxury retail, excellent English and Italian, and outstanding presentation. You will drive in-store CRM, build relationships, and contribute to a premium client experience while upholding brand standards.