Luxury Client Advisor - Milan Boutique

Richemont; Lombardia; On-site; EUR 29,000 - 35,000; Full time

Benefits offered by this job

Commission scheme

Meal vouchers (€8 per working day)

Welfare

CCNL Commercio

Job summary

Richemont in Milan's Via Montenapoleone boutique seeks a distinguished Client Advisor to maximize performance by exceeding sales targets and delivering an unparalleled luxury client experience.

You will guide clients through product selection, manage transactions with precision, oversee stock receipts, and cultivate relationships with local Milanese clients. Leverage CRM tools to personalize service and align with our esteemed luxury standards.

Qualifications

• Proven experience in luxury retail is required.
• Exceptional fluency in Italian and English; Spanish or Portuguese is a plus.
• Deep knowledge of the Milan luxury market and local client base.
• Strong commercial mindset with a track record of achieving sales targets.
• Familiarity with digital tools and CRM applications.

Responsibilities

• Drive sales by contributing to daily sales processes and achieving boutique targets.
• Provide client advice on product selection and upsell complementary items.
• Process payments accurately and manage cash and card transactions.
• Oversee receipt and recording of inventory deliveries with meticulous records.
• Build lasting relationships with local clients and the Milanese luxury community.
• Leverage CRM tools to personalize the shopping experience.

Skills

Luxury retail experience

Fluent Italian

Fluent English

Spanish or Portuguese (desirable)

Strong commercial mindset

Tools

CRM software

Job description

Richemont in Milan's Via Montenapoleone boutique seeks a distinguished Client Advisor to maximize performance by exceeding sales targets and delivering an unparalleled luxury client experience.

You will guide clients through product selection, manage transactions with precision, oversee stock receipts, and cultivate relationships with local Milanese clients. Leverage CRM tools to personalize service and align with our esteemed luxury standards.