Luxury Client Advisor & Brand Concierge

LVMH; Verona; Presencial; EUR 25.000 - 36.000; Jornada completa

Descripción de la vacante

Louis Vuitton, the flagship brand of LVMH, is seeking a Client Advisor to act as brand ambassador and ensure every client is treated according to the Louis Vuitton promise. You will discover each client’s needs and guide them through the brand, while proactively reaching out to clients to achieve both individual and team goals.

In this role you will build long-term relationships using clienteling tools, develop in-depth product knowledge and uphold brand standards in grooming and behavior.

Formación

• Strong clienteling skills and previous experience in retail.
• Curiosity, empathy, agility, and a commercial mindset.
• Passion for the Louis Vuitton brand.
• Excellent interpersonal and teamwork skills.
• Flexibility and problem-solving abilities.
• Availability to work on weekends.
• Proficiency in English (B2); knowledge of additional languages will be considered a plus.
• Good knowledge of Excel and ease in using IT systems.

Responsabilidades

• Achieve individual and team objectives while being accountable for sales results.
• Welcome every client and provide the best client experience.
• Support clients in purchasing all LV products.
• Develop long-term relationships with clients, leveraging different clienteling tools to promote brand loyalty.
• Give your best in teamwork and participate in all activities that contribute to the overall goals of the boutique.
• Learn to master the Brand and develop in-depth product knowledge.
• Respect Louis Vuitton brand standards in terms of grooming and behavior.
• Follow company policies and procedures.

Conocimientos

Clienteling

Retail exp

Curiosity

Empathy

Agility

Commercial mindset

Interpersonal skills

Teamwork

Flexibility

Problem solving

English B2

Additional languages

Herramientas

Excel

IT systems

Descripción del empleo

Louis Vuitton, the flagship brand of LVMH, is seeking a Client Advisor to act as brand ambassador and ensure every client is treated according to the Louis Vuitton promise. You will discover each client’s needs and guide them through the brand, while proactively reaching out to clients to achieve both individual and team goals.

In this role you will build long-term relationships using clienteling tools, develop in-depth product knowledge and uphold brand standards in grooming and behavior.