CLIENT ADVISOR

Louis Vuitton; Verona; On-site; EUR 25,000 - 36,000; Full time

Job summary

Louis Vuitton, the flagship brand of LVMH, is seeking a Client Advisor to act as brand ambassador and ensure every client is treated according to the Louis Vuitton promise. You will discover each client’s needs and guide them through the brand, while proactively reaching out to clients to achieve both individual and team goals.

In this role you will build long-term relationships using clienteling tools, develop in-depth product knowledge and uphold brand standards in grooming and behavior.

Qualifications

• Strong clienteling skills and previous experience in retail.
• Curiosity, empathy, agility, and a commercial mindset.
• Passion for the Louis Vuitton brand.
• Excellent interpersonal and teamwork skills.
• Flexibility and problem-solving abilities.
• Availability to work on weekends.
• Proficiency in English (B2); knowledge of additional languages will be considered a plus.
• Good knowledge of Excel and ease in using IT systems.

Responsibilities

• Achieve individual and team objectives while being accountable for sales results.
• Welcome every client and provide the best client experience.
• Support clients in purchasing all LV products.
• Develop long-term relationships with clients, leveraging different clienteling tools to promote brand loyalty.
• Give your best in teamwork and participate in all activities that contribute to the overall goals of the boutique.
• Learn to master the Brand and develop in-depth product knowledge.
• Respect Louis Vuitton brand standards in terms of grooming and behavior.
• Follow company policies and procedures.

Skills

Clienteling

Retail exp

Curiosity

Empathy

Agility

Commercial mindset

Interpersonal skills

Teamwork

Flexibility

Problem solving

English B2

Additional languages

Tools

Excel

IT systems

Job description

As a Client Advisor , you will be a brand ambassador and your mission will be to ensure that every client is treated according to the Louis Vuitton promise. You will strive to discover each client’s needs and guide them through the brand. You will be proactive in reaching out to your clients in order to achieve both individual and team goals.

Job responsibilities

• Achieve individual and team objectives while being accountable for sales results
• Welcome every client and provide the best client experience
• Support clients in purchasing all LV products
• Develop long-term relationships with clients, leveraging different clienteling tools to promote brand loyalty
• Give your best in teamwork and participate in all activities that contribute to the overall goals of the boutique
• Learn to master the Brand and develop in-depth product knowledge
• Respect Louis Vuitton brand standards in terms of grooming and behavior
• Follow company policies and procedures

Profile

• Strong clienteling skills and previous experience in retail
• Curiosity, empathy, agility, and a commercial mindset
• Passion for the Louis Vuitton brand
• Excellent interpersonal and teamwork skills
• Flexibility and problem-solving abilities
• Availability to work on weekends
• Proficiency in English (B2); knowledge of additional languages will be considered a plus
• Good knowledge of Excel and ease in using IT systems

Additional information

Founded in Paris in 1854, Louis Vuitton perpetuates the ambitious vision of its namesake. From his origins as a master trunk maker, manufacturing boxes used to pack both everyday objects as well as voluminous wardrobes, Louis Vuitton and his successors introduced numerous innovations including the advent of the flat-top trunk, lightweight canvas, signature patterns, and the tumbler lock. Today, Louis Vuitton’s legacy is expressed through its rigorous spirit of innovation, the boldness of its creations and an uncompromising demand for excellence.