Luxury Brand Customer Service Representative

beBeeLuxury; Milano; In loco; EUR 10.000 - 30.000; Tempo pieno

Descrizione del lavoro

A luxury customer service company in Milan is seeking a Customer Service Ambassador to provide exceptional support to customers worldwide. The ideal candidate will be fluent in English and French and possess excellent communication skills, with a degree in e-commerce, customer care, fashion, or luxury. This full-time position offers opportunities for professional growth and targeted training in the luxury sector.

Servizi

Opportunities for professional growth

Targeted training on luxury brands and languages

Competenze

• Fluent in English (B-C1) and French (B-C1).
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and meet productivity standards.

Mansioni

• Provide exceptional customer service via phone, email, and chat.
• Respond to customer inquiries and resolve issues in a timely manner.
• Work collaboratively with colleagues to achieve customer satisfaction goals.
• Stay up-to-date on product knowledge and brand information.

Conoscenze

Fluent in English (B-C1)

Fluent in French (B-C1)

Excellent communication skills

Interpersonal skills

Ability to work in a fast-paced environment

Formazione

Degree in e-commerce, customer care, fashion, or luxury

Strumenti

Microsoft Office applications

Descrizione del lavoro

Overview

Customer Service Ambassador - Luxury Brands

We specialize in customer service for luxury brands, providing exceptional support to customers worldwide. Our team is dedicated to delivering a personalized experience that meets the high standards of our clients.

As a Customer Service Ambassador - Luxury Brands, you will play a key role in ensuring that our customers receive the best possible service. You will be responsible for handling customer inquiries and resolving issues in a timely and professional manner.

Responsibilities

• Provide exceptional customer service via phone, email, and chat
• Respond to customer inquiries and resolve issues in a timely manner
• Work collaboratively with colleagues to achieve customer satisfaction goals
• Stay up-to-date on product knowledge and brand information

Requirements

• Fluent in English (B-C1) and French (B-C1)
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and meet productivity standards
• Good knowledge of IT tools, specifically Microsoft Office applications

Benefits

• Full-time position with 40 hours per week
• Opportunities for professional growth and development
• Targeted training on luxury brands and languages

Education and Experience

• Degree in e-commerce, customer care, fashion, or luxury
• Previous experience in customer service or a related field

Additional Information

• Language test will be conducted at the initial interview phase
• Constant practice of languages and professional growth in the luxury world