Luxury Bell Attendant — Guest Arrival & Concierge

Hosco.com

Toscana

On-site

EUR 23,000 - 28,000

Full time

3 days ago

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Job summary

Auberge Collection in Florence is seeking a Bell Attendant to welcome guests, assist with luggage, and escort them to rooms, ensuring a seamless and personalized stay. You will coordinate with the Front Office to support efficient arrivals and departures and provide information about facilities and experiences.

Requirement includes a minimum of 2 years in a luxury hospitality role and Fluent English, with flexibility for weekends and holidays.

Qualifications

Minimum of 2 years of experience in the same role within a luxury hospitality environment.
Fluent English, both spoken and written; proficiency in additional languages to support international clientele.

Responsibilities

Welcome guests upon arrival and assist with luggage, ensuring a smooth, comfortable and personalised experience.
Escort guests to their rooms, introducing room features and services.
Assist guests with luggage collection and transportation upon departure, with care.
Coordinate with Front Office to support efficient arrivals, departures, and room readiness.
Respond promptly to guest requests, providing assistance with luggage, directions, transportation, and other needs.
Provide accurate information about property facilities and experiences; maintain discretion with guests and belongings.
Coordinate guest transportation in collaboration with Front Office; monitor entrance and arrival areas for a welcoming atmosphere.