Lavorate con noi in Grecia! Italian-speaking Customer Expert for Norton Motorcycles

TP Greece; Remoto; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A prestigious customer support company in Italy seeks Italian-speaking Customer Experts to deliver exceptional service for Norton Motorcycles. The role involves managing high-value customers, troubleshooting, and ensuring satisfaction while collaborating within a dedicated team. Applicants should have excellent English communication and previous customer service experience, ideally in a luxury context. The company offers relocation support to Greece, competitive salaries, health benefits, and opportunities for growth.

Servizi

Relocation support

Competitive salary (14 salaries per year)

Health care benefits

Professional growth opportunities

Free online Greek language courses

Competenze

• Very good English communication skills.
• Strong interpersonal skills to handle sensitive cases.
• Good computer literacy and basic knowledge of MS Excel.

Mansioni

• Deliver exceptional customer service according to standards.
• Perform Level 1 troubleshooting for connected services.
• Coordinate with Norton’s dealer network for updates.
• Manage high-value customers for a premium experience.

Conoscenze

English communication skills

Customer service experience

Interpersonal skills

Computer literacy

Familiarity with CRM systems

Strumenti

Salesforce Service Cloud

Zendesk

Freshdesk

Descrizione del lavoro

Are you passionate about delivering premium customer experiences? TP Greece is proud to partner with Norton Motorcycles, a legendary name in the motorcycle industry. We are looking for Italian-speaking Customer Experts to join our team and support Norton’s high-value customers worldwide.

In this role, you will handle customer care, capture feedback, nurture leads, and ensure every rider receives world-class service. If you have excellent communication skills, a customer-first mindset, and a flair for luxury service, this is your chance to represent one of the most iconic motorcycle brands in the world.

What you will do

• Deliver exceptional customer service, following Norton’s standards and processes.
• Provide accurate information to prospects and guide them throughout their journey.
• Perform Level 1 troubleshooting for connected services.
• Call, collect and analyze customer feedback through structured workflows.
• Coordinate with Norton’s dealer network to ensure timely updates and resolutions.
• Escalate cases when necessary and follow up to guarantee customer satisfaction.
• Show empathy and professionalism in every interaction, whether written or verbal.
• Manage high-value customers and support them with a premium experience.
• Collaborate with internal teams to resolve cases quickly and efficiently.
• Consistently meet performance targets and quality standards.

What you will bring

• Very good English communication skills.
• Previous experience in customer service, ideally in a premium or luxury brand.
• Strong interpersonal skills with the ability to handle sensitive cases.
• Good computer literacy and basic knowledge of MS Excel.
• Familiarity with CRM systems (e.g., Salesforce Service Cloud, Zendesk, Freshdesk) is a plus.

What we offer

• Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process, all at no cost to you)
• Competitive monthly salary (14 salaries per year)
• Refer-A-Friend: Bring your friends and receive great bonuses!
• Health care benefits and numerous other discounts
• Full training by certified instructors
• Professional growth & development opportunities
• Special events as well as community & social responsibility initiatives
• Free online Greek language courses
• State-of-the-art premises, providing a great working environment with relaxing break areas
• The opportunity to Work for a Great Place to Work-Certified Company that fosters diversity

Find out more

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