Key Account Manager

Kinetic Business Solutions; Lombardia; On-site; EUR 70,000 - 110,000; Full time

Job summary

Kinetic are seeking a Senior Key Account Manager for their Milan team. This field-based role will own strategically important accounts, drive commercial growth, and build long-term partnerships across the aesthetics market.

You will deliver sales targets, expand key customer relationships, develop strategic account plans, and lead negotiations with clinics, KOLs, and procurement teams while coordinating with cross-functional teams to maximize account performance.

Qualifications

• Minimum 3 years' experience in Key Account Management within aesthetics/medical aesthetics sector.
• Minimum 2 years' B2B field sales experience with proven target achievement.
• Strong understanding of medical aesthetics market and industry networks.
• Experience managing strategic relationships and complex commercial opportunities.
• Proven experience in commercial negotiations, contract management and pricing strategy.
• Strong knowledge of CRM, account planning, pipeline management and business development.
• Good understanding of customer profitability, commercial performance and P&L fundamentals.
• Excellent communication, presentation, and stakeholder management skills.

Responsibilities

• Manage a portfolio of strategic and high-value accounts with long-term growth plans.
• Build and maintain relationships with clinic owners, senior clinicians, KOLs, procurement and other stakeholders.
• Deliver revenue, profitability and account growth targets for the territory.
• Identify new opportunities within accounts through cross-selling and portfolio expansion.
• Lead commercial discussions, negotiations, and pricing strategies for accounts.
• Coordinate with Marketing, Medical, Training, Customer Service and Supply Chain to maximize performance.
• Support product launches, customer education programs, and workshops.
• Represent the business at industry events and customer meetings.
• Maintain CRM records, account plans, forecasts and pipelines.

Skills

Key Account Management

Field sales

Stakeholder management

CRM systems

Negotiation

Communication

Tools

CRM software

Job description

Kinetic are working with a leading medical aesthetics and injectables company who are hiring a Key Account Manager for their team in Milan. This is a field-based position offering the opportunity to take ownership of strategically important accounts, drive commercial growth, and build long-term partnerships across the aesthetics market.

The successful candidate will be responsible for delivering sales targets, expanding key customer relationships, developing strategic account plans, and driving the growth of an established injectables portfolio. This is a senior client-facing role requiring strong commercial acumen, stakeholder management skills, and experience within the aesthetics sector.

Key aspects of the role include:

• Manage a portfolio of strategic and high-value accounts, developing long-term growth and retention plans.
• Build and maintain strong relationships with clinic owners, senior clinicians, KOLs, procurement teams, and other key stakeholders.
• Deliver revenue, profitability, and account growth targets across the assigned territory.
• Identify and develop new business opportunities within existing accounts through cross-selling and portfolio expansion.
• Lead commercial discussions, contract negotiations, pricing strategies, and account development initiatives.
• Analyse market trends, customer performance, and competitor activity to identify growth opportunities and mitigate risks.
• Coordinate with internal teams including Marketing, Medical, Training, Customer Service, and Supply Chain to maximise account performance.
• Support product launches, customer education programmes, workshops, and training activities.
• Represent the business at industry events, congresses, exhibitions, and customer meetings.
• Maintain accurate CRM records, account plans, sales forecasts, and opportunity pipelines.

To be successful you will need to meet the following:

• Minimum 3 years' experience in Key Account Management within the aesthetics, injectables, dermal fillers, dermatology, cosmetics or medical aesthetics sector.
• Minimum 2 years' B2B field sales experience with a proven track record of achieving and exceeding sales targets.
• Strong understanding of the medical aesthetics and injectables market with an established industry network.
• Experience managing strategic customer relationships, key accounts, and complex commercial opportunities.
• Proven experience in commercial negotiations, contract management, and pricing strategy.
• Strong knowledge of CRM systems, account planning, pipeline management, and business development methodologies.
• Good understanding of customer profitability, commercial performance, and P&L fundamentals.
• Excellent communication, presentation, stakeholder management, and relationship-building skills.