Italy Country Retail Operations Lead

LVMH; Lombardia; On-site; EUR 60,000 - 90,000; Full time

Job summary

Christian Dior is seeking a Country Operations Manager to ensure the smooth day-to-day running of boutique stores. The role focuses on sales enablement, exceptional customer service, and implementing initiatives to drive the business.

As the owner of operational excellence, you will develop innovative action plans to improve in-store processes and train staff on policies and procedures, ensuring consistency across locations.

Qualifications

• Strong understanding of Customer Service needs and priorities.
• Innovative and proactive mindset for store optimization.
• Team-focused with collaborative approach.
• Organized, methodical and rigorous in operations.

Responsibilities

• Stock Management & Logistics: supervise and organize team for all merchandise flows; strengthen loss prevention; organize inventory management (cycle counts).
• Process/internal control: manage SOPs for Boutique Operation; train staff on policy & process.
• Care Services (Repairs & Returns): supervise after-sales requests; monitor client correspondence; review reports and act.
• Till & Cash Management: responsible for expense control.
• Store Systems Referent: back-office tools training; ensure correct system use; support digital projects.
• Facilities Management: maintain store upkeep and facilities.

Skills

Customer service

Innovative

Proactive

Strategic thinking

Team collaboration

Organized

Rigorous

Job description

Christian Dior is seeking a Country Operations Manager to ensure the smooth day-to-day running of boutique stores. The role focuses on sales enablement, exceptional customer service, and implementing initiatives to drive the business.

As the owner of operational excellence, you will develop innovative action plans to improve in-store processes and train staff on policies and procedures, ensuring consistency across locations.