Boutique Operations Lead — Luxury Retail, Milan

Moncler; Italia; Presencial; EUR 47.000 - 57.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

MBO incentive

Meal vouchers

CCNL Tessile

Descripción de la vacante

Moncler in Milan’s Galleria boutique is seeking a Store Operations Manager to oversee all operational support activities, ensure processes run smoothly, and lead the team to achieve sales and service targets.

You will manage inventory, replenishment, back-of-house operations, and ensure compliance with store procedures while delivering a high-quality client experience through organized, efficient workflows.

Formación

• Managerial experience in luxury or retail; international experience a plus.

Responsabilidades

• Deliver exceptional after-sales service by handling returns, exchanges, and complaints with empathy and efficiency.

Conocimientos

Team leadership

Recruitment

Talent development

Inventory management

Customer service

English proficiency

Digital mindset

Educación

Degree in retail management

Herramientas

Microsoft Office

Payment systems

Inventory management systems

Descripción del empleo

Moncler in Milan’s Galleria boutique is seeking a Store Operations Manager to oversee all operational support activities, ensure processes run smoothly, and lead the team to achieve sales and service targets.

You will manage inventory, replenishment, back-of-house operations, and ensure compliance with store procedures while delivering a high-quality client experience through organized, efficient workflows.