Boutique Operations Lead — Luxury Retail, Milan

Moncler; Italia; On-site; EUR 47,000 - 57,000; Full time

Benefits offered by this job

MBO incentive

Meal vouchers

CCNL Tessile

Job summary

Moncler in Milan’s Galleria boutique is seeking a Store Operations Manager to oversee all operational support activities, ensure processes run smoothly, and lead the team to achieve sales and service targets.

You will manage inventory, replenishment, back-of-house operations, and ensure compliance with store procedures while delivering a high-quality client experience through organized, efficient workflows.

Qualifications

• Managerial experience in luxury or retail; international experience a plus.

Responsibilities

• Deliver exceptional after-sales service by handling returns, exchanges, and complaints with empathy and efficiency.

Skills

Team leadership

Recruitment

Talent development

Inventory management

Customer service

English proficiency

Digital mindset

Education

Degree in retail management

Tools

Microsoft Office

Payment systems

Inventory management systems

Job description

Moncler in Milan’s Galleria boutique is seeking a Store Operations Manager to oversee all operational support activities, ensure processes run smoothly, and lead the team to achieve sales and service targets.

You will manage inventory, replenishment, back-of-house operations, and ensure compliance with store procedures while delivering a high-quality client experience through organized, efficient workflows.