Country Operation Manager Italy

LVMH; Lombardia; On-site; EUR 60,000 - 90,000; Full time

Job summary

Christian Dior is seeking a Country Operations Manager to ensure the smooth day-to-day running of boutique stores. The role focuses on sales enablement, exceptional customer service, and implementing initiatives to drive the business.

As the owner of operational excellence, you will develop innovative action plans to improve in-store processes and train staff on policies and procedures, ensuring consistency across locations.

Qualifications

• Strong understanding of Customer Service needs and priorities.
• Innovative and proactive mindset for store optimization.
• Team-focused with collaborative approach.
• Organized, methodical and rigorous in operations.

Responsibilities

• Stock Management & Logistics: supervise and organize team for all merchandise flows; strengthen loss prevention; organize inventory management (cycle counts).
• Process/internal control: manage SOPs for Boutique Operation; train staff on policy & process.
• Care Services (Repairs & Returns): supervise after-sales requests; monitor client correspondence; review reports and act.
• Till & Cash Management: responsible for expense control.
• Store Systems Referent: back-office tools training; ensure correct system use; support digital projects.
• Facilities Management: maintain store upkeep and facilities.

Skills

Customer service

Innovative

Proactive

Strategic thinking

Team collaboration

Organized

Rigorous

Job description

The Country Operation Managereffectivelyensuresthe smooth running of stores day to dayretailoperations, with the objective of facilitating sales,delivering exceptional service to customers,and implementing business driving initiatives.

Being the owner of operational excellence, he/she constantly seeks to improve in-store processes by developing and implementing innovative initiatives and action plans.

Job responsibilities

Stock Management & Logistics

• Supervise, support and organize the team for all incoming and outbound physical and IT merchandise flows
• As the referent on Care & Quality, be responsible for the appropriate application of storage rules, stock procedures and best practices by all team members to strengthen loss prevention
• Organize inventory management (weekly cycle counts and annualinventory)

Process/internal control

• In charge of all SOPs (Standard Operational Procedures) related to Boutique Operation (implementation, updates)
• Be responsible for staff training on policy & process

Care Services (Repairs & Returns)

• Supervise all after-sales requests : monitor client correspondence and follow up with administrative tasks,
• Reviewafter-sales reports andinitiate action plan as needed
• Be responsible for staff training on Care Services guidelines

Till & Cash Management

• Be responsible for expense control

Store Systems Referent

• Be the referent for all “back-office” tools: ensure staff training, adoption and correct use in the store
• Realize ad hoc demands concerning equipment / application access in E-services
• Support the Digital Coordinator to deploy special projects when needed

Facilities Management

• Maintenance andstore upkeep

Profile

This role is best suited to a candidate with the following profile:

• Strong understanding of Customer Service needs and Customer priorities
• Innovative, proactive and strategic
• Team-focused with a desire to collaborate effectively
• Organized, methodical and rigorous

Additional information

“Whatever you do – whether for work or pleasure – do it with passion! Live with passion,” wrote Christian Dior.
Well before he embarked on his destiny as a couturier, Christian Dior was fascinated with art. The young Normandy native and several friends opened an art gallery when he was just 23. In 1938 he learned the métier of pattern cutter with Robert Piguet and three years later began working as a designer for Lucien Lelong. Right from the founding of his Maison in 1946, he transformed his dreams into irresistible creations, seeking to break with the somber war years by elevating pure joy. His visionary spirit celebrated and enchanted women the world over. In only ten years, Monsieur Dior revolutionized the conventions of elegance and femininity, designing collections infused with dreams.