Italian-Speaking Tech Support Agent – Greece

Mercier Consultancy Group

Italia

Remote

EUR 17,000 - 26,000

Full time

3 days ago

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Benefits offered by this job

Fully Paid Training

Health Insurance

Relocation Package

Performance Bonus

13th/14th salary

Career development

Job summary

Mercier Consultancy Group is seeking an Italian-speaking Customer Service Agent for JTI based in Greece. You will provide technical and product support to Italian-speaking customers across phones, email, and chat, with a focus on first-contact resolution and high customer satisfaction.

The role offers a competitive monthly salary, fully paid relocation, training on consumer electronics, health insurance, a performance bonus, and opportunities to grow in the international tech sector.

Qualifications

Native or fluent Italian (spoken and written).
Excellent command of English.
Experience in customer service or a high-volume call center environment preferred.
Willingness to relocate to Greece.

Responsibilities

Provide high-quality technical and product support to Italian-speaking customers regarding innovative consumer electronics.
Manage incoming inquiries via phone, email, and chat with a focus on first-call resolution and customer satisfaction.
Troubleshoot technical issues and guide users through product setups, ensuring a premium brand experience for JTI clients.
Maintain comprehensive knowledge of the latest consumer electronics trends to provide informed and accurate guidance.
Document all interactions accurately within the CRM to track performance and improve service quality.
Collaborate with internal teams to elevate complex technical concerns and contribute to continuous service improvement.
Meet and exceed performance KPIs related to response time, quality assurance, and customer satisfaction ratings.