Italian-Speaking Customer Support in Greece

Mercier Consultancy MD; Italia; Presencial; EUR 20.000 - 31.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully Paid Relocation Package (flight,

Training Provided

Health Insurance

Relocation support to Greece

Performance Bonus

13th and 14th salaries

Descripción de la vacante

Mercier Consultancy Group is sourcing for an Italian-speaking Customer Service role with JTI in Greece. You will provide premium tech support, manage inquiries across channels, and troubleshoot devices while maintaining CRM records.

The position offers fully paid relocation and performance bonuses. Ideal candidates are fluent in Italian, possess customer-facing experience, and thrive in international, fast-paced teams.

Formación

• Native or fluent Italian (spoken and written).
• EU passport holder (valid) to work in Greece.
• Interest in technology/consumer electronics.
• Excellent communication and problem-solving skills.
• Ability to work in international, fast-paced environments.
• Experience in customer-facing roles is an asset.

Responsabilidades

• Deliver premium technical support to Italian-speaking customers regarding consumer electronics products.
• Handle inquiries via phone, email, and live chat with professional precision.
• Troubleshoot device issues with clear, step-by-step guidance.
• Maintain accurate records of interactions in CRM systems.
• Stay updated on product releases and tech trends for JTI.
• Meet individual and team KPIs consistently.
• Represent the brand with high standards in a global context.

Conocimientos

Italian language

Customer service

Tech support

CRM systems

Herramientas

CRM systems

Descripción del empleo

Mercier Consultancy Group is sourcing for an Italian-speaking Customer Service role with JTI in Greece. You will provide premium tech support, manage inquiries across channels, and troubleshoot devices while maintaining CRM records.

The position offers fully paid relocation and performance bonuses. Ideal candidates are fluent in Italian, possess customer-facing experience, and thrive in international, fast-paced teams.