Remote Italian-Speaking Tech Support Agent (Greece)

Mercier Consultancy Group; Italia; Remote; EUR 17,000 - 26,000; Full time

Benefits offered by this job

Fully Paid Training

Health Insurance coverage

Relocation Package

13th and 14th salaries

Monthly Performance Bonus

Job summary

Mercier Consultancy Group is seeking an Italian-speaking Customer Service Agent for Imperial in Greece, offering remote work within Greece. The role focuses on delivering high-quality assistance for premium electronics, across phone, email, and live chat channels, while nurturing customer loyalty.

Ideal candidates are fluent in Italian, with prior customer-facing experience, strong digital skills, and a willingness to relocate for an international assignment.

Qualifications

• Fluency in Italian (spoken and written).
• Experience in customer-facing roles, preferably in tech or electronics.
• Strong digital literacy and ability to use multiple software platforms.
• Willingness to relocate and work internationally.

Responsibilities

• Provide high-quality technical and general assistance to customers.
• Handle inquiries via phone, email, and live chat.
• Troubleshoot hardware/software issues.
• Maintain CRM records of customer interactions.
• Educate customers on product launches and features.
• Escalate complex faults to appropriate departments.
• Deliver professional, empathetic support and foster brand loyalty.

Skills

Italian language proficiency

Customer service experience

Digital literacy

Communication skills

Tools

CRM system

Job description

Mercier Consultancy Group is seeking an Italian-speaking Customer Service Agent for Imperial in Greece, offering remote work within Greece. The role focuses on delivering high-quality assistance for premium electronics, across phone, email, and live chat channels, while nurturing customer loyalty.

Ideal candidates are fluent in Italian, with prior customer-facing experience, strong digital skills, and a willingness to relocate for an international assignment.