Italian Speaking Customer Service Agent For JTI - Work Remote In Greece

Mercier Consultancy MD; Italia; On-site; EUR 13,000 - 19,000; Full time

Benefits offered by this job

Two extra salaries per year

Fully paid relocation package

Fully paid training

Health Insurance

Monthly performance bonus

Job summary

Mercier Consultancy Group is seeking an Italian-speaking Customer Service Agent for JTI, based in Greece. The role involves providing technical and product support to Italian-speaking customers in a dynamic consumer electronics environment.

You will manage inquiries via phone, email, and chat, ensuring first-call resolution while maintaining high customer satisfaction. Relocation to Greece is required and a strong tech interest is valued.

Qualifications

• Native or fluent Italian language (spoken and written).
• Excellent command of English.
• Valid EU passport (mandatory).
• Interest in technology and consumer electronics.
• Previous customer service or high-volume call center experience is preferred.
• Ability to relocate to Greece for this Italian-speaking role.

Responsibilities

• Provide high-quality technical and product support to Italian-speaking customers regarding consumer electronics.
• Handle inquiries via phone, email, and chat with focus on first-call resolution.
• Troubleshoot issues and guide users through product setups for a premium brand experience.
• Maintain up-to-date knowledge of consumer electronics trends to offer accurate guidance.
• Document interactions in the CRM to track performance and improve service quality.
• Collaborate with internal teams to address complex technical concerns and drive service improvements.
• Meet and exceed KPIs related to response time, quality, and customer satisfaction.

Skills

Italian language

English language

Willing to relocate

EU passport

Customer service experience

Job description

Italian Speaking Customer Service Agent For JTI

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm dedicated to connecting top-tier talent with world-class organizations across Europe. We specialize in sourcing professionals for high-impact roles, ensuring that both our partners and candidates achieve excellence in their professional journeys.

Job Overview

We are currently seeking a motivated professional for the Italian Speaking Customer Service Agent For JTI position in Greece. This role offers an incredible opportunity to advance your career within the fast-paced consumer electronics industry while enjoying the Mediterranean lifestyle through our exclusive jobs in Greece.

Key Responsibilities

• Provide high-quality technical and product support to Italian-speaking customers regarding innovative consumer electronics
• Manage incoming inquiries via phone, email, and chat with a focus on first-call resolution and customer satisfaction
• Troubleshoot technical issues and guide users through product setups, ensuring a premium brand experience for JTI clients
• Maintain comprehensive knowledge of the latest consumer electronics trends to provide informed and accurate guidance
• Document all interactions accurately within the CRM to track performance and improve service quality
• Collaborate with internal teams to elevate complex technical concerns and contribute to continuous service improvement
• Meet and exceed performance KPIs related to response time, quality assurance, and customer satisfaction ratings

Requirements

• Native or fluent Italian (spoken and written)
• Excellent command of the English language
• Valid EU passport (mandatory)
• A strong interest in technology and consumer electronics, with the ability to explain complex features simply
• Previous experience in customer service or a high-volume call center environment is highly preferred
• Ability to relocate to Greece for this exciting Italian-speaking job opportunity

Benefits

What We Offer

• Competitive Monthly Salary
• Special Benefit: 2 Extra Salaries Per Year (13th and 14th salary)
• Fully Paid Training on consumer electronics products and service excellence
• Health Insurance and comprehensive benefits package
• Fully Paid Relocation Package (flight, transfer, hotel accommodation included)
• Monthly Performance Bonus linked to individual and team targets
• And Much More... including professional development in the international tech sector

Life in Greece

Embracing jobs in Greece means stepping into a lifestyle defined by sunshine, ancient history, and a vibrant social culture. As an Italian Speaking Customer Service Agent For JTI based in this beautiful country, you will enjoy a perfect blend of professional growth and Mediterranean living, with endless opportunities to explore the beaches, historical landmarks, and world-renowned local cuisine that make Greece a top destination for international professionals.

Our comprehensive relocation package ensures that your transition to life in Greece is seamless and stress-free. Whether you are looking for an adventure or a change of pace, living and working in Greece offers an unparalleled quality of life, where the balance between professional dedication and leisure is highly valued.